Prescription Entry - Reject Options Window

PDX eScript Processing

Prescription Entry - Reject Options Window

To access the Prescription Entry - Reject Options window, select Reject from any Prescription Entry window.

Note: If you attempt to cancel the completion fill of a prescription while the partial fill is still in workflow, the system displays: If you cancel the Completion Fill transaction, the corresponding Partial Fill will also be canceled. Continue?

The following describes the fields on the Prescription Entry - Reject Options window.

Promised

Date the prescription was originally promised for delivery

 

Requires Review

Select if you cannot process the Data Entry task and to place the task on hold.

The system displays the task again based on the number of minutes in the Requires Review (minutes) field on the Promise Time Settings window in Administration > Application Settings > Promise time Settings

When you select Requires Review, the system displays these optional checkboxes:

  • Can't read doctor

  • Can't read SIG

  • Can't read drug

  • Can't read patient

  • Other

The system also displays the Description box, where you must enter a reason for the review.

Need More Information

Indicates that you need more information from the prescriber or patient. The system displays the following fields.

Prescriber

Indicates that you need more information from the Prescriber. When you select this option, system displays the following fields:

  • Message Left - Indicates that you left a message for the prescriber.

  • Next Call Date and Time - Date and time you want to schedule the next Call task

  • For Entire Clinic - Indicates the schedule change is for the clinic.

  • For Individual Prescriber - Indicates the schedule change is for the prescriber.

  • Schedule - Days and times the prescriber works at the clinic
    You can change the schedule by double-clicking in a cell and entering a new time.

Patient

Indicates that you need more information from the patient

When you select this option, the system displays the following fields. You can either send a patient message (if the order type is Mail to Patient) or set a Call Patient task for a specific date.

  • Send Outbound Patient Message - Select to enable the Outbound Message Reason drop-down list. The system displays the Send Outbound Patient Message option only if the order type is Mail to Patient.

  • Outbound Message Reason - Select a reason you are sending a message. The system displays this option only if the order type is Mail to Patient.

Billing Issues

Pending Payment

Copay Review

Non-Mailable

Refill Too Soon

Rx Price greater than threshold

Consultation First Fill

Order Delay

Refill Authorization Denied

Rx Discontinued

Non Member

We Have A Question

Refill Pending Authorization

New KPHC Mail Order Rx

  • Message Left - Select if you left a message for the prescriber.

  • Next Call Date and Time - Date and time you want to schedule the next Call task

Display at the Local Store Only

Indicates that this prescription should be processed at the local store (used when you are processing prescriptions using Alternate Site).

When you select Display at the Local Store Only, the system removes all fields except the Description field, where you must enter a reason the task should be processed at the local store (for example, you cannot read the prescription).

Cancel This Prescription

Indicates that you are cancelling this prescription.

The system displays the following fields:

Send Outbound Patient Message

Indicates that you are sending a message to the patient. When you select this option, the system enables the Outbound Message Reason drop-down list. The system displays this option only if the order type is Mail to Patient.

Note: This option and the Outbound Message Reason option apply only to refills for Mail to Patient orders. They cannot apply to new prescriptions because the prescription has not been assigned a KP Rx number.

Outbound Message Reason

Reason you are sending a message

The system enters the corresponding text in the Description field. The system displays this option only if the order type is Mail to Patient.

  • Billing Issues

  • Pending Payment

  • Copay Review

  • Non-Mailable

  • Refill Too Soon - If you select this message reason, the system selects Refill Too Soon as the cancellation reason. You cannot select another cancellation reason.

  • Rx Price greater than threshold

  • Consultation First Fill

  • Order Delay

  • Refill Authorization Denied

  • Rx Discontinued

  • Non Member

  • We Have A Question

  • Refill Pending Authorization

Cancel and deactivate the Rx

Indicates that you are cancelling the prescription and deactivating it in the system. When you select this option, the system enables the Deactivate Reason drop-down list.

Deactivate Reason

Reason you are deactivating this prescription.

  • Allergic

  • Duplicate Therapy

  • No Longer Used

  • Not Tolerating Side Effects

  • Order Entry Error

  • Other Reason

  • Patient Requested

  • Therapy Change

  • Replaced by Pharmacy

  • Transferred to Outside Pharmacy

  • Transferred to Internal Pharmacy Outside Region

  • Transferred to Internal Pharmacy Inside Region

Create Refill Authorization Request

Indicates that you are creating a refill authorization request.

When you select Create Refill Authorization Request, the system enables the OK button. After you select the OK button, the system displays the Refill Authorization Request window where you can process the request.

Create Rx Change Request

Indicates that you are creating a prescription change request for a new Surescripts order.

When you select this option, the system displays the Rx Change Request window where you can request provider approval on changes to new Surescripts orders.

Description

Reason you cannot complete the task

 

Select to return to the Prescription Entry Rx Info window without saving your changes.

Select to complete the rejection/message.