IPFX for Lotus Notes

IPFX for Lotus Notes

Table of contents

IPFX for Lotus Notes
Introduction
- Typographical Conventions
- Getting Help
- Phone limitations
Before You Begin
How to Start
- Security Warning - Windows XP SP2
- Password Verification
Using locations
- What are locations?
  - Locations and default return times
- Setting your location in IPFX for Lotus Notes
- Returning from a location
- Setting another extension's location using the Directory
- Setting a location for multiple extensions
- Entering Operator Instructions
- Editing your Location settings
  - Prime Time Tab
  - Try Mobile First
- Calendar Functionality
IPFX for Lotus Notes bookmarks
- IPFX Mail Manager Toolbars
- Directory
- Queues
- Location
- Extension Bar
Voicemail Messages
- What is Voicemail?
- Listening to New Messages
  - Voicemail Playback Controls
- Remote Voicemail Access
  - Saving money by specifying Remote Access numbers
  - Clearing Voicemail Messages when you are Offsite
Popup Screen
- Alerts
- Activating the Popup Call Screen
  - Callers in Voicemail
  - Open a Popup screen
- How to replace a Call Screen with a Call Alert
- How to resize your Popup Screen
Wrapup Codes
- How to View Wrapup Codes
- How to use Wrapup Codes
- Wrapup Folders
- How to Use Notes
Changing your extension's properties
- Details Button
- Setting up your mailbox phone numbers
- Properties
- Viewing Queue Properties
- Groups Tab
  - Personal Voicemail Distribution Groups
  - Personal Contact Groups
- Viewing Site Specific Details
- PABX Tab
- Hours
- Related
Call Profiles
- Adding a New Call Profile
- Add the Settings/Properties to your Call Profile
Directory
- What is the Directory?
- Dialing from your Directory Listing
- Dialling Other Available Numbers
- Conferencing
  - Meet Me Conferences
- Chat
- Setting a Callback
- SMS
- Send an Email message from the Directory
- Extension Properties
- View Extension Images
- Customized Printout
- Print Preview
  - Icons on the Main toolbar & Print Preview
- Filtering the Directory
- Directory Integration
IPFX Extensions Shortcut Toolbar
- Viewing the Extensions Shortcut toolbar
- Adding Extensions or Queues to your Extension Shortcut Toolbar
- Adding Personal Contacts to your Extension Shortcut Toolbar
- Adding Company Contacts to your Shortcut Bar
- Dialling from your Extension Shortcut Bar
- Setting Maximum Extensions per Toolbar
- To view an Extension/Queue Location
- To view Extension/Contact/Queue Properties
Queues
- What is a Queue?
- Viewing Queues
- Viewing Queue Agents and Call Flow
- Viewing Queue Calls
- Queue Pickup
- Last Agent to Log out of Queue Notification
- Queue Hold
- Queue Control
- Queue Properties
Call Control
- Dial/Making an Outbound Call
- Recently Dialled Numbers
- Answering a Call
- Hangup/Completing a Call
- Transferring a Call
- Complete Transfer
- Cancel Transfer
- Hold
- Resume
- Queue Hold
- Queue Resume
- Hold For
- Pickup
- Monitor
- Intrude
- Forward to Voicemail
- Dialling from your Lotus Notes Address Book
- Send a message
  - What is "Sending a Message?"
  - Sending a Message
- Record
Work Time
- What is Work Time?
- Adding Work Time
- Custom Work Time
- Clear Work Time
- Setting default Work Time
Reports
CTI Options
- General Tab
- Network Tab
- Popups Tab
- Lotus Tab
Resize
Queue Notes
- Queues in which I am an agent
- Wrapup Codes (if used)
Insight - Viewing Extension Details and Appointments
- Viewing Main Tab of Insight
- Viewing User Tab of Insight
- Viewing Related Tab of Insight
- Viewing Schedule Tab of Insight
Suppressing Voice Capture
Notes