Table of contents
- IPFX for Outlook
- What is IPFX for Outlook?
- About This Guide
- Before You Begin
- Starting IPFX for Outlook
-
Using locations
- What are locations?
- Locations and default return times
- Setting your location in IPFX for Outlook
- Returning from a location
- Setting another extension's location
- Operator Instructions
- Editing your Location settings in Outlook
- Changing your extension's properties
- Call Profiles
- IPFX MS Exchange Out of Office Assistant Integration
- Calendar Functionality
-
IPFX Phone Control Toolbar
-
Directory
- What is the Directory?
- Dialing from your Directory Listing
- Dialling Other Available Numbers
- Insight - Viewing Extension Details and Appointments
- Conferencing
- Chat
- Setting a Callback
- Send an Email message from the Directory
- SMS
- View Extension Images
- Customized Printout
- Print Preview
- Extension Properties
- Filtering the Directory
- Directory Integration
- Queues
- Dial
- Call Control
- Forward to Voicemail
- Send a message
- Record
- Work Time
- Config
- Reports
- CTI Options
-
Directory
-
IPFX Extensions Shortcut Toolbar
- Adding Extensions or Queues to your Extension Shortcut Toolbar
- Adding Personal Contacts to your Extension Shortcut Toolbar
- Adding Company Contacts to your Shortcut Bar
- Dialling from your Extension Shortcut Bar
- Setting Maximum Extensions per Toolbar
- To view an Extension/Queue Location
- To view Extension/Contact/Queue Properties
- IPFX Telephony Group Shortcuts
- Voicemail Messages
- System Tray
- Alerts
- Call Screen
- Open a Popup screen
- Popup Screen Options
- How to replace a Call Screen with a Call Alert
- How to resize your Popup Screen
- Wrapup Codes
- Dialling from a CRM form
- Suppressing Voice Capture
- Notes
- Queue Notes