Table of contents
- IPFX Console
- About This Guide
- Before You Begin
- Logging in and out of Console
- Using locations
-
Basic Call Handling
- Keyboard Call Handling
- Answering an Incoming Call
- Transferring an External Call
- Joining two incoming calls
- Answering Recalled Calls
- Retrieving the Last Transferred Call
- Retrieving any Transferred Call
- Calling an Extension Directly
- Answering a Ringing Extension
- Toggling Between Two Callers
- Intruding on a Call
- To Place a Call on Hold
- Taking a Call off Hold
- Calling an External Number Directly
- Adding a note to a call
- Call Handling with Voicemail
-
Advanced Call Handling
- Toll Bar Override
- Transferring a Caller to an External Number
- Forcibly Terminating a Call
- To Answer a Specific Call
- Dialling a Pre-Programmed External Number
- External Paging
- Pause Call Delivery
- Naming Page Tabs
- Re-Dialling a Number
- Operator Specific Notes
- External Phone Directory
- Re-Recording Break and Fire/Emergency Messages
- Using Alarm Bells on the IPFX Console
- Conference calls in Console
-
Using the Directory
- Searching within Company Directory
- Sorting the Directory
- Searching the Directory within a Single Field
- Searching the Directory: Quick Search over Multiple Fields
- Dialling from the Directory
- Send e-mail to an extension
- Changing an extension's properties
- Open chat window to an extension
- Filtering the Directory
- Insight - Viewing Extension Details and Appointments
- Programming Functions
- Configuration Settings
- Changing your extension's properties
- Reference Information
- Suppressing Voice Capture
- FAQs