Table of contents
- IPFX Reports
- About This Guide
- Accessing the report menu
- Accessing 3.6 Data
- Setting Up IPFX Supervisor Agent/IPFX Administrators to access Reports
- Running Historical Reports
- Changing the Printer destination
- Trim Spanning Data
-
Legacy Report Templates
-
Agent Teams
- Team Summary - 30 minute intervals
- Team Summary - 30 minute intervals - Excel sample
- Team Summary - Extension by Queue Report
- Team Summary - Extension by Queue Report - Excel sample
- Team Summary - Queue Call Type by Extension
- Team Summary - Queue Call Type by Extension - Excel sample
- Team Summary - Wrap-up Code Summary
- Team Summary - Wrap-up Code Summary - Excel sample
- Team Summary - WrapUp Codes by Queue
- Team Summary - WrapUp Codes by Queue - Excel sample
-
Calls
- Call Pullback Report
- Call Pullback Report - Excel sample
- Call Transfer Summary
- Call Transfer Summary - Excel sample
- Call Type by Extension Summary
- Call Type by Extension Summary - Excel sample
- Callback Activity Report
- Callback Activity Report - Excel sample
- Cradle to Grave Detail Report
- Cradle to Grave Detail Report - Excel sample
- Incoming Calls Report
- Incoming Calls Report - Excel sample
- Outgoing Calls Report
- Outgoing Calls Report - Excel sample
- Queue Call Type by Extension Report
- Queue Call Type by Extension Report - Excel sample
- Queue Call Type by Extension Summary
- Queue Call Type by Extension Summary - Excel sample
- Total Call Activity
- Total Call Activity - Excel sample
- DDI Reports
-
Extensions
- Daily Location by Extension Report
- Daily Presence by Extension Report - Excel sample
- Location by Extension Report
- Presence by Extension Report - Excel sample
- Location by Extension Summary
- Presence by Extension Summary - Excel sample
- Location Summary
- Presence Summary - Excel sample
- Queue by Extension Report
- Queue by Extension Report - Excel sample
- Message Box
- Performance
-
Queue Groups
- Queue Group Summary - Queue Summary
- Queue Group Summary - Queue Summary - Excel sample
- Queue Group Summary - Queue Summary by Day
- Queue Group Summary - Queue Summary by Day - Excel sample
- Queue Group Summary - Overall Queue Summary
- Queue Group Summary - Overall Queue Summary - Excel sample
- Queue Group Summary - 20 Second Intervals
- Queue Group Summary - 20 Second Intervals - Excel sample
-
Queues
- Extension By Queue Report
- Extension By Queue Report - Excel sample
- Overall Queue Summary
- Overall Queue Summary - Excel sample
- Queue Summary
- Queue Summary - Excel sample
- Queue Summary - 15 Minute Intervals
- Queue Summary - 15 Minute Intervals - Excel sample
- Queue Summary - 20 Second Intervals
- Queue Summary - 20 Second Intervals - Excel sample
- Queue Summary - 30 Minute Intervals
- Queue Summary - 30 Minute Intervals - Excel sample
- Queue Summary By Day
- Queue Summary By Day - Excel sample
- Queue Summary by Hour
- Queue Summary by Hour - Excel sample
-
Site Information
- Audit Trail
- Audit Trail - Excel sample
- DDI / DID Listing
- DDI / DID Listing - Excel sample
- Extension Configuration Report
- Extension Configuration Report - Excel sample
- Extension Listing
- Extension Listing - Excel sample
- PABX Logical Equipment Number Listing
- PABX Virtual Equipment Number Listing
- Speed Dial Listing
- Speed Dial Listing - Excel sample
- Wrapup Code Listing by Folder
- Wrapup Code Listing by Folder - Excel sample
- Wildcard/Preferred Agent
- Wrapup Codes
-
Agent Teams
-
Advanced Report Templates
-
Agent Performance Reports
- Agent Performance Report (Sample)
- Agent Performance Report
- Agent Performance Summary - (Sample)
- Agent Performance Summary
- Agent Performance Summary by Queue (Sample)
- Agent Performance Summary by Queue
- Agent Productivity Report (Sample)
- Agent Productivity Report
- Extension by Queue Report - (Sample)
- Extension by Queue Report
-
Call Activity Reports
- Call Pullback Report (Sample)
- Call Pullback Report
- Call Pullback Summary (Sample)
- Call Pullback Summary
- Call Transfer Report (Sample)
- Call Transfer Report
- Call Type by Extension Summary (Sample)
- Call Type by Extension Summary
- Direct Dial Interval Report (Sample)
- Direct Dial Interval Report
- DDI Reports for Abandoned Calls (Sample)
- Direct Dial Interval Report (Abandoned Calls Template)
- DDI Report for Answered Calls (Sample)
- Direct Dial Interval Report (Answered Calls Template)
- DDI Summary (Sample)
- DDI Summary
- Total Call Activity - Sample
- Total Call Activity - Description
- Total Call Activity Report (Incoming Call Activity Template) (Sample)
- Total Call Activity Report (Incoming Call Activity Template)
- Total Call Activity Report (Outgoing Call Activity) (Sample)
- Total Call Activity Report (Outgoing Call Activity Template)
- Total Call Activity Report (Queue Call Type by Extension Template) (Sample)
- Total Call Activity Report (Queue Call Type by Extension Template)
- Total Call Activity Report (WrapUp Total Call Activity Template) (Sample)
- Total Call Activity Report (WrapUp Total Call Activity Template)
- Total Call Activity Report (Callback Activity Report Template) (Sample)
- Total Call Activity Report (Callback Activity Template)
- Total Call Activity Report (Queue Call Type by Extension Summary Template) (Sample)
- Total Call Activity Report (Queue Call Type by Extension Summary Template)
- Message Box Reports
-
Presence Information Reports
- Agent Presence Information (Sample)
- Agent Presence Information
- Agent Presence Information Report (Agent Presence Summary Template) (Sample)
- Agent Presence Report (Agent Presence Summary Template)
- Presence by Extension Report (Sample)
- Presence by Extension Report
- Presence Report (Daily Presence by Extension Template) (Sample)
- Presence Report (Daily Presence by Extension Template)
-
Queue Performance Reports
- Queue by Extension Report (Sample)
- Queue by Extension Report
- Queue Interval Report (Sample)
- Queue Interval Report
- Queue Interval Report (Queue Interval Report - 20 Seconds Template) (Sample)
- Queue Interval Report - 20 seconds
- Queue Productivity Report (Sample)
- Queue Productivity Report
- Queue Productivity Report (Queue Productivity Summary) (Sample)
- Queue Productivity Report (Queue Productivity Summary)
- Queue Productivity Report (Queue Summary by Day Template) (Sample)
- Queue Productivity by Day Report (Queue Summary by Day)
- Queue Productivity Report (Summary by Hour) (Sample)
- Queue Productivity Report (Queue Summary by Hour Template)
- Queue Summary Report (Sample)
- Queue Summary Report
- Queue Summary Report (Overall Queue Summary Template) (Sample)
- Queue Summary Report (Overall Queue Summary Template)
- Queue Summary Report (Queue Summary - 15 Minute Periods Template) (Sample)
- Queue Summary Report (Queue Summary - 15 Minute Periods Template)
- Queue Summary Report (Queue Summary - 30 Minute Periods Template) (Sample)
- Queue Summary Report (Queue Summary - 30 Minute Periods Template)
- Top 10 Report (Sample)
- Top 10 Report
- Wildcard/Preferred Agent Reports
- WrapUp Codes Reports
-
Agent Performance Reports
- Custom Templates
- Troubleshooting Reports