Trouble Shooting

Issue:

Decimal place in incorrect spot on sale screen and receipts in fuel module

Solution:

Amicus calculates the price per litre from the total cost divided by the quantity. So if the quantity value from the pump is incorrect it will affect the price per as well.

You can determine where the decimal place goes in C:\Enabler\enbconfig.exe -> Pumps tab -> display formats. For instance, if the quantity was 1.918 when it should have been 19.18 and the price per litre was 12.39 instead of 1.239, you can fix this by changing the quantity display format from 0.000 to 0.00.

Issue:

When scanning an item, the wrong price appears, or it prompts you for a price when it already has one

Solution:

This usually occurs in a shop setup with a back office till(s) and front ones; and it's usually caused by a system time difference between the two, so the price is being updated at time X and the item is being scanned at time Y. Make sure all tills have the exact same system time.

Issue:

When scanning an item, the wrong price appears, or it prompts you for a price when it already has one

Solution:

This usually occurs in a shop setup with a back office till(s) and front ones; and it's usually caused by a system time difference between the two, so the price is being updated at time X and the item is being scanned at time Y. Make sure all tills have the exact same system time.