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Amicus |
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How do I launch the remote support application? |
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Submit feedback on this topic Glossary Item Box |
When remote support is required from Neotechnology you need to be connected to the internet. There are two ways to launch the remote support tool:
1.
Start Amicus
2.
Click on “Help”
3. Click on “Launch Remote Support”
1. Go to your desktop
2. Click on “Start”
3. Click on “Computer”
4. Double click on your C: drive (mostly “Local Disk”)
5. Double click on “Program Files”
6. Double click on “Amicus”
7. Double click on “AmicusRemoteSupport”
8. Double click on “AmicusRemoteSupport” (Blue Icon)
You will need to provide the ID and Password, printed in blue, to your dealers support desk to allow a remote support session begin.