Contact records did not synchronize

ACT! Premium Web 2005 Server

Contact records did not synchronize

Problem

After synchronizing, some contact records did not synchronize.

Reasons for problem

There are several reasons why this may occur.

  1. The record may have been removed from the main database. Once the record is removed, all data is deleted and therefore cannot synchronize.

  2. The record may have been removed from the Sync set.

Solution: You can ask the Administrator to add the record to the Sync set, or you can use the Subscription List to add the contact record.

  1. You may not have access to the contact information because the Record Manager for that contact record has restricted you from viewing or receiving information.

Solution: Ask the Record Manager to add you to the access list for the contact in question.

  1. The synchronization relationship may be broken or synchronization may be halted by the administrator.

Solution: Ask the Administrator for assistance.

  1. You may not have access to the contact information because the Record Manager has made the contact "private."

Solution: Records can be made public or private. If the Record Manager would like for you to receive information about this contact, he or she can make the record public and then limit access to the record to only you, or to only specified users.