Troubleshoot working with a scanner or camera

• Only some of the scanner software might be installed When you connect the device to and install your device software on your computer, be sure to follow the scanner manufacturer's directions and install all of the software that accompanied your scanner.

• Your device might not be compatible with TWAIN Make sure that your device is TWAIN-compatible and that you have installed the software to support TWAIN that was provided by the device manufacturer. If you are not sure whether the device is TWAIN-compatible, refer to the device documentation or contact the device manufacturer. After you install the software, try to scan your picture again.

• You might need to use Custom Insert If you installed new software and still can't scan in Microsoft Word, try to scan in another program that supports TWAIN, such as Microsoft Publisher 98 or later, Microsoft Picture It! version 2.0 or later, or Microsoft FrontPage 98 or later. If you can scan successfully in another program, try to use Custom Insert in the Insert Picture from Scanner or Camera dialog box (Insert menu, Picture submenu) in Word.

• The device software might not support automatic scanning. Use Custom Insert instead of Insert in the Insert Picture from Scanner or Camera dialog box (Insert menu, Picture submenu).

• Your scanner resolution might be too high Choose a lower resolution.

• Your scanner might be making more than one scanning pass If you are using a multiple-pass device to scan a color picture, and you choose Custom Insert in the Insert Picture from Scanner or Camera dialog box (Insert menu, Picture submenu) instead of Insert, it will take longer to scan because the scanner makes multiple passes over the picture. To scan over the picture only once, choose Insert.

Do one or both of the following:

• Use Custom Insert in the Insert Picture from Scanner or Camera dialog box (Insert menu, Picture submenu) to change image properties and preview the image before you scan.
• Check the device documentation for instructions about changing image options.

Do one or both of the following:

• Use Custom Insert in the Insert Picture from Scanner or Camera dialog box (Insert menu, Picture submenu) to change image properties and preview the image before you scan.
• Check the device documentation for instructions about changing image options.

Do one or both of the following:

• If you chose Insert in the Insert Picture from Scanner or Camera dialog box (Insert menu, Picture submenu) to scan your picture, try to use Custom Insert instead.
• If you're still experiencing problems, call your device manufacturer or go to the manufacturer's Web site to get updated information about the scanner or camera.

The Insert button might be unavailable because the scanner software does not support automatic scanning. Use the Custom Insert button instead.

The device window might not be on top. If there is a button for the device software on the Microsoft Windows taskbar, click it to display the window.