Troubleshoot ink in e-mail messages

Microsoft Office Word 2003

You must be running Microsoft Office 2003 on a Tablet PC to use this feature.

You must use Microsoft Word as your e-mail editor to insert ink in an e-mail message, and you must HTML as your message format.

Do one of the following:

ShowTurn on Word as your default e-mail editor in HTML format for all new messages

  1. From the main Microsoft Outlook window, tap Options on the Tools menu, and then tap the Mail Format tab.
  2. In the Compose in this message format box, click HTML.
  3. Select the Use Microsoft Word to edit e-mail messages check box.

ShowTurn on Word as your e-mail editor in HTML format for one new message

  • From the main Microsoft Outlook window, point to New Mail Message Using on the Actions menu, and then tap Microsoft Word (HTML).

    Note   This command is available only if you are not already using Word as your e-mail editor.

ShowRecipients can't see my handwritten e-mail messages.

Ink in your e-mail message appears as a picture for recipients. Therefore, if recipients use plain text as their e-mail format, they will not see the ink, because plain-text e-mail editors can't display pictures.

ShowI can't insert ink because my e-mail message is in plain text message format.

If you send a message in plain text message format, the Ink Drawing and Writing command on the Insert menu (Picture submenu) is unavailable.

If you reply to a plain text message in plain text message format, the Ink Drawing and Writing command on the Insert menu (Picture submenu) is unavailable.

If you want to use ink in a message, use the HTML message format. In the Message Format box, tap HTML.