Troubleshoot smart tags

1. On the Tools menu, click AutoCorrect Options, and then click the Smart Tags tab.
2. Clear the Label text with smart tags check box.

You may have copied text containing a smart tag from another document into your current document, or smart tags may have been recognized in a document opened on someone else's computer.

To delete the smart tags:

1. On the Tools menu, click AutoCorrect Options, and then click the Smart Tags tab.
2. Click Remove Smart Tags.

To remove individual smart tags as they occur:

1. Move the insertion point over the text until the Smart Tag Actions button appears.
2. Click the button, and then click Remove this Smart Tag.

You cannot undo this action.

1. Move the insertion point over the text until the Smart Tag Actions button appears.
2. Click the button, and then point to Stop Recognizing "term".
3. Click as smart tag name.

You can hide the purple dotted underlines and still use the smart tags feature.

1. On the Tools menu, click Options, and then click the View tab.
2. Under Show, clear the Smart tags check box.
3. Move the insertion point over the text that might normally be recognized as a smart tag, such as a person's name.

   The Smart Tag Actions button appears and you can select an action, even though the purple dotted smart tag indicator is absent.

Smart tags increase the file size. When document size is a concern, turn off the option to save smart tags.

1. On the Tools menu, click Options, and then click the Save tab.
2. Under Save options, clear the Embed smart tags check box.

If you mistakenly delete a specific smart tag, you can contact your Information Technology (IT) professional or do the following:

1. Start Microsoft Windows Explorer and browse to Documents and Settings\username\Application Data\Microsoft\Smart Tags\Exceptions.
2. Right-click the file ignore.xml, point to Open With, and then click Notepad.
3. On the Format menu in Notepad, click Word Wrap.
4. Browse through the file until you find the entry for the word that is not being recognized.
5. Delete the name and the two ST XML elements that surround it. For example, delete <ST:item><ST:String>name
   </ST:String></ST:Item>.
6. Save and close the file.

If you are working in a language other than English, send an e-mail message using Microsoft Outlook to any of the people that you want a smart tag to recognize. After you send the message, Microsoft Word will recognize the name as a person name smart tag.

Smart tags are not available in the subject line.

In Microsoft Word, if you copy more text than just the smart tags, and then paste the text into Microsoft Excel, the smart tags disappear.

Smart tags are not available in documents protected as forms.

• Smart tags can only be viewed using Microsoft Internet Explorer 5 or later.
• In some cases, Microsoft Word may recognize several smart tags for one piece of data, but a problem arises if only a portion of each smart tag overlaps— for example "George Washington University." If "George Washington" is recognized as a person and "Washington" is recognized as a place, Web pages will not support these overlapping smart tags.

Smart tags can only be saved in Microsoft Word Document or Web Page format.