Troubleshoot opening files

1. On the Microsoft Windows Start menu, point to Programs, point to Microsoft Office Tools, and then click Microsoft Office Application Recovery.

2. In the Application list, click the program or document that is not responding.

3. Do one of the following:

   • To attempt to recover the files you were working on, click Recover Application or Restart Application.

   • If you just want to close the program, and lose recent changes to the files, click End Application.

4. The error that caused the problem can be reported to Microsoft for use in improving future versions of the program. Click Report problem or Don't report problem.

• If a file has [Recovered] in the title it is usually a file that contains more recent changes than a file with [Original] in the title.

• If you want to view what repairs were made to a file, point to the file in the Document Recovery task pane, click the arrow next to the file's name, and then click Show Repairs.

• If you want to review the versions that were recovered, open all of the versions and save the best one.

You can find a file containing text in its title, contents, or properties.

1. On the Basic tab, in the Search text box, type the text to search for in Microsoft Office files, Web pages, and Microsoft Outlook items.

   Tip

   You can use wildcards in the Search text box. Type a question mark (?) to match any single character, or type an asterisk (*) to match any number of characters. For example, s?t finds "sat" and "set"; s*d finds "sad" and "started."

2. To limit where to search, in the Search in box, select one or more drives, folders, Web sites, or Outlook mailboxes. To search everywhere, select Everywhere. To specify a single location, type it directly in the Search in box.

3. To limit the types of search results, in the Results should be box, select the types of items to find. To find all types of files, Web pages, and Outlook items, select Anything.

4. Click Search.

   Tip

   To view all properties of a found item, click the command button following the item, and then choose Properties.

1. On the Advanced tab, enter one or more search criteria.

   How?

   1. In the Property box, choose a property from the list or type in a property name. The Property box displays the properties available in the currently open document.

      Tip

      You can use wildcards in the Property box. Type a question mark (?) to match any single character, or type an asterisk (*) to match any number of characters. For example, s?t finds "sat" and "set"; s*d finds "sad" and "started."

   2. In the Condition box, choose a condition from the list, or type in a condition.

   3. In the Value box, enter the value to associate with the condition.

   4. If previous search criteria exist, click And to add a criterion that must be true in addition to previous criteria. Click Or to add a criterion that is sufficient regardless of previous criteria.

   5. Click Add to add the search criterion.

      Note   If the value is invalid for the condition or property, the Add button is unavailable.

2. To limit where to search, in the Search in box, select one or more drives, folders, Web sites, or Outlook mailboxes. To search everywhere, select Everywhere. To specify a single drive, folder, or Web site, type it directly in the Search in box.

3. To limit the types of search results, in the Results should be box, select the types of files, Web pages, and Outlook items to find. To find all types of files and items, select Anything.

4. Click Search.

   Tip

   To view all properties of a found item, click the command button following the item, and then choose Properties.