Adding/Editing an Advanced Queue

IPFX Administrator

Adding/Editing an Advanced Queue

To add or edit a queue, click the Config button in your client's toolbar and navigate to the folder Configuration > Queues > Queue Properties.

To create a New Advanced Queue

  1. Right Click in the right side of the screen to display the short cut menu, shown below.

    Screenshot Template

  2. Select New Queue
  3. You will be shown the options in the screen below:

    Screenshot Template

  4. Select Advanced.
  5. The Advanced Queue Properties screen appears:

    Screenshot Template

Note: An LCD tab and Register button will also display on this screen if installed on an IPFX for NEC platform.
Note 2 To copy a queue, right click on the required queue  and select copy - a copy of the queue properties screen will appear on your screen.  Enter the new Queue Number for the copied screen, Click OK.

To Edit a Queue

  1. Double Click on the required Queue to display the Queue Properties Screen, or right-click to display the short cut menu and select Properties.
  2. Enter amendments as required.
  3. Click OK.

In This Section

General Tab

LCD Tab

Agents Tab

Schedules Tab

Announcements Tab

Priority / GOS Tab

Alarms Tab

Notes Tab

Preferred Agents Tab

Wildcards Tab

Holidays Tab

Permissions Tab

See Also

Queue Properties

About Queue Properties

Adding / Editing a Basic Queue