To Add a Preferred Group

To Add a Preferred Group

To Add a Preferred Agent Group

1. Click on the Config. icon in the top menu bar.
2. Open the Queues Folder.
3. Open the Preferred Agent Groups Folder (above).
4. Right-click on the right side of the screen to display the shortcut menu.
5. Click New Preferred Agent.

   

6. The Preferred Agent Group Properties screen displays.

   

7. Enter an ID (this must be a number).
8. Enter the Description of your Preferred Group, (for example, "NZSales", "AusSales").
9. Click OK. Your group is now set up.

See Also

Preferred Agents Groups

Preferred Agent Routing

To Edit a Preferred Agent

Viewing Preferred Group Queues