Locations

IPFX Administrator

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Locations

This enables you to customise your Location Icons and default times.

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Double click on the selected item to display the Properties screen.

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Description This can be changed if required.

Default Return This is the time the location will auto-return to the office location (based on user settings).

MSN Location This will ensure that MSN can be notified also if required.

Location Name and Location Greeting You can re-record a default name and greeting for the location if required.

Icon The icon can be changed if required.

Keywords These are the keywords that integrate with your IPFX for Outlook or IPFX for Lotus Notes client for calendar integration.

Music on Hold

PBX Dependent Feature! Available on Cisco CallManager Available on Director PBX

This feature provides Music on Hold to callers waiting in the queue and/or for callers who are put on hold by a user.

To configure Music on Hold

Click on the Config button in the top menu bar.
The IPFX Configuration screen displays.
Open the Features folder.
Open the Music on Hold folder.
The screen below displays:
Double click on the right hand side of the screen to display the Music on Hold source file.
All Music on Hold files are stored in the VMLocal\Music Directory of the Server.
The Music On Hold Source File is shown below.
Click the Add button to add available files to this list.
Click the drop-down menu in the new line which appears.
Select the file of your choice.
To Remove files from this list -
- Select the File to be removed.
- Click the Remove button.

9. To play the MOH file, select a file name and click Play. Your phone will ring and then play the music for you. Hang up when finished.

Note: The order can be changed by using the drop-down menu boxes beside each file. Each file has the same menu.

To add Music on Hold files to a Queue -

Select the path Configuration/Queues/Queue Properties.
Select the Queue you wish to add a Music on Hold file to.
Select the Announcement Tab.
Select the Edit button.
The Music on Hold Properties screen appears:
Click on the Advanced tab.
Select the MOH Source previously set up.
Click OK.

Speed Dials

PBX Dependent Feature! Available on Director PBX

For IPFX Speed Dials, proceed as follows:

Speed Dials enable you to enter commonly dialed numbers into the IPFX system, to enable users to call outside numbers from a 3 or 4 digit code.

To Set a Speed Dial

Click on the Config button in the top menu bar.
The IPFX Configuration screen displays.
Open the Features folder.
Open the Speed Dials folder.
The screen below displays:
Right click in the right hand side of the screen to display the short cut menu, (shown above) and select New Speed Dial from the context menu.
The screen below displays.
Enter the Speed Dial you wish to use.
Enter the Dialled Number, remembering to enter the outside line first, eg: 1
Enter the Description or Comments, eg: Company or person's name the speed dial is set for.
Click OK.

Note: Refer to the IPFX PBX Maintenance Interface (NEC MAT) guide for NEC Speed Dials

User Level Features

User Level Features allow the Technician to enable or disable various features for a particular class of users.

Click on the Config button to display the IPFX Configuration screen shown below.

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Double click on the User Level that you wish to modify.

This displays the Features Class screen shown below.

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Check or uncheck the boxes beside the codes to select the features that you want to be available to users of the selected user level.

Click OK.

Each user level has a set of default features. Each higher user level will have access to all the default features of the lower levels. Therefore the highest user level will have access to all the default codes available to all the lower levels.

Extension Association

To apply these feature codes to a particular extension, you need to specify the extension's user level. This is done in the Extension Properties screen under the general tab:

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Select the required User level for the extension from the drop-down menu.

Click OK.

This extension is now associated with the selected user level.

Note: For extension association, the default user level is User.

All currently available features are listed alphabetically below.

Description	PABX Type	User	Supervisor	Administrator
Ability to Kill Calls	ALL		Supervisor	Administrator
Application Control	ALL			Administrator
Auto Answer Queue Calls	ALL	User	Supervisor	Administrator
Break Codes	ALL	User	Supervisor	Administrator
Call Park	SIP	User	Supervisor	Administrator
Call Pickup Direct	SIP	User	Supervisor	Administrator
Call Pickup Group	SIP/NEC	User	Supervisor	Administrator
Call Pickup Groups	SIP/NEC	User	Supervisor	Administrator
Call Profiles - Edit All	ALL			Administrator
Call Profiles - Edit Own	ALL	User	Supervisor	Administrator
Call Recording Access	SIP			Administrator
Call Retrieve	SIP	User	Supervisor	Administrator
Call Wrapup Duration	ALL	User	Supervisor	Administrator
Company Contact - Add	ALL		Supervisor	Administrator
Company Contact - Delete	ALL		Supervisor	Administrator
Company Contact - Edit	ALL		Supervisor	Administrator
Company Contacts Access	ALL	User	Supervisor	Administrator
Company Directory In Config	ALL		Supervisor	Administrator
Config Icon	ALL		Supervisor	Administrator
Configure Call in Control	ALL			Administrator
Configure Contact Groups	ALL	User	Supervisor	Administrator
Configure Departments	ALL		Supervisor	Administrator
Configure Distribution Groups	ALL		Supervisor	Administrator
Configure Extension Directory	ALL	User	Supervisor	Administrator
Configure Fax Settings	ALL			Administrator
Configure Holidays	ALL		Supervisor	Administrator
Configure Queues	ALL		Supervisor	Administrator
Configure Wildcards	ALL	User	Supervisor	Administrator
Create Advanced Queues	ALL		Supervisor	Administrator
Directory Access	ALL	User	Supervisor	Administrator
Email Routing	ALL			Administrator
Edit Network Configuration	SIP	User	Supervisor	Administrator
Enable Insight	ALL	User	Supervisor	Administrator
Enable Picture Display	ALL	User	Supervisor	Administrator
Enable PS Chat	ALL	User	Supervisor	Administrator
Enable SMS	ALL	User	Supervisor	Administrator
Enable Video	SIP	User	Supervisor	Administrator
Extension - Create	ALL			Administrator
Extension - Delete	ALL			Administrator
Extension Change Route Levels	ALL	User	Supervisor	Administrator
Extension Details Edit All	ALL	User	Supervisor	Administrator
Extension Details Edit Own	ALL	User	Supervisor	Administrator
Extension Properties - Edit All	ALL			Administrator
Extension Properties - Edit Own	ALL	User	Supervisor	Administrator
Extension Short Cuts	ALL	User	Supervisor	Administrator
Feature Class	ALL			Administrator
Feature Server	SIP	User	Supervisor	Administrator
Forward All - Cancel	SIP	User	Supervisor	Administrator
Forward All - Set	SIP	User	Supervisor	Administrator
Forward Busy - Cancel	SIP	User	Supervisor	Administrator
Forward Busy - Set	SIP	User	Supervisor	Administrator
Forward Busy No Answer - Cancel	SIP	User	Supervisor	Administrator
Forward Busy No Answer - Set	SIP	User	Supervisor	Administrator
Forward No Answer - Cancel	SIP	User	Supervisor	Administrator
Forward No Answer - Set	SIP	User	Supervisor	Administrator
Hot Desk NEC Only	NEC			Administrator
Import Extensions	SIP			Administrator
Location Configuration	ALL	User	Supervisor	Administrator
Location Settings - Edit All	ALL			Administrator
Location Settings - Edit Own	ALL	User	Supervisor	Administrator
Locations - Edit All	ALL	User	Supervisor	Administrator
Locations - Edit Own	ALL	User	Supervisor	Administrator
MAT Equipment #	NEC	User	Supervisor	Administrator
MAT DDI	NEC			Administrator
MAT Forward options on PABX Tab	NEC	User	Supervisor	Administrator
MAT Hot Desking Initialise	NEC		Supervisor	Administrator
MAT LCD Name	NEC			Administrator
MAT Options	NEC			Administrator
MAT Other Extension Properties	NEC			Administrator
MAT Speed Dials	NEC			Administrator
MAT System Defaults	NEC		Supervisor	Administrator
MAT System Updates	NEC			Administrator
Message Boxes / Audio text	ALL		Supervisor	Administrator
Music on Hold	SIP			Administrator
Options Icon	ALL	User	Supervisor	Administrator
Out of Office Integration	ALL	User	Supervisor	Administrator
Personal Contact - Add	ALL	User	Supervisor	Administrator
Personal Contact - Delete	ALL	User	Supervisor	Administrator
Personal Contact - Edit	ALL	User	Supervisor	Administrator
Phone Administration Messages	SIP		Supervisor	Administrator
Phone Administration System	SIP			Administrator
Phone	SIP			Administrator
Phone Answer	ALL	User	Supervisor	Administrator
Phone Blind Transfer	ALL	User	Supervisor	Administrator
Phone Cancel Transfer	ALL	User	Supervisor	Administrator
Phone Complete Transfer	ALL	User	Supervisor	Administrator
Phone Conference	ALL	User	Supervisor	Administrator
Phone Dial	ALL	User	Supervisor	Administrator
Phone Hang up	ALL	User	Supervisor	Administrator
Phone Hold	ALL	User	Supervisor	Administrator
Phone Hold For	ALL	User	Supervisor	Administrator
Phone Intrude	SIP			Administrator
Phone Listen To Call In VM	ALL	User	Supervisor	Administrator
Phone Meetme Conference	ALL	User	Supervisor	Administrator
Phone Monitor	ALL			Administrator
Phone Pickup	ALL	User	Supervisor	Administrator
Phone Queue Hold	ALL	User	Supervisor	Administrator
Phone Record	ALL	User	Supervisor	Administrator
Phone Resume	ALL	User	Supervisor	Administrator
Phone Retrieve Call From VM	ALL	User	Supervisor	Administrator
Phone Send Call To VM	ALL	User	Supervisor	Administrator
Phone Service Queue Statistics	SIP	User	Supervisor	Administrator
Phone Service Team Directory	SIP	User	Supervisor	Administrator
Phone Services	SIP	User	Supervisor	Administrator
Phone Supervised Transfer	ALL	User	Supervisor	Administrator
Preferred Agent Groups	ALL		Supervisor	Administrator
Queue Access	ALL	User	Supervisor	Administrator
Queue Groups	ALL		Supervisor	Administrator
Queue Item Types	ALL			Administrator
Queue Routing (Queue Control ability is to forward queues to a destination in the clients and Console)	ALL	User	Supervisor	Administrator
Queues Agents Tab	ALL		Supervisor	Administrator
Queues Alarms Tab	ALL		Supervisor	Administrator
Queues Announcement Tab	ALL		Supervisor	Administrator
Queues General Tab	ALL		Supervisor	Administrator
Queues Holidays Tab	ALL		Supervisor	Administrator
Queues LCD Tab	ALL		Supervisor	Administrator
Queues Notes Tab	ALL		Supervisor	Administrator
Queue Permission Tab	ALL		Supervisor	Administrator
Queues Priority/GOS Tab	ALL		Supervisor	Administrator
Queues Schedules Tab	ALL		Supervisor	Administrator
Record Icon	ALL	User	Supervisor	Administrator
Regions	ALL			Administrator
Remote Access - Edit All	ALL			Administrator
Remote Access - Edit Own	ALL	User	Supervisor	Administrator
Reports - Agent Performance Summary	ALL		Supervisor	Administrator
Reports - Agent Performance Summary by Queue	ALL		Supervisor	Administrator
Reports - Audit Trial	ALL			Administrator
Reports - Call Pullback Report	ALL		Supervisor	Administrator
Reports - Call Transfer Summary	ALL		Supervisor	Administrator
Reports - Call Type by Extension Summary	ALL		Supervisor	Administrator
Reports - Callback Activity Report	ALL		Supervisor	Administrator
Reports - Cradle to Grave Report	ALL		Supervisor	Administrator
Reports - Daily Locations by Extension Summary	ALL		Supervisor	Administrator
Reports - DDI/DID Listing	ALL		Supervisor	Administrator
Reports - DDI Summary (Abandoned Calls)	ALL		Supervisor	Administrator
Reports - DDI Summary (Answered Calls)	ALL		Supervisor	Administrator
Reports - DDI Summary Report	ALL		Supervisor	Administrator
Reports - Extension by Queue Report	ALL		Supervisor	Administrator
Reports - Extension Configuration Report	ALL		Supervisor	Administrator
Reports - Extension Listing	ALL	User	Supervisor	Administrator
Reports - Incoming Calls Report	ALL		Supervisor	Administrator
Reports - Location by Extension Report	ALL		Supervisor	Administrator
Reports - Location by Extension Summary	ALL		Supervisor	Administrator
Reports - Location Summary	ALL		Supervisor	Administrator
Reports - Message Box Summary	ALL		Supervisor	Administrator
Reports - Outgoing Calls Report	ALL		Supervisor	Administrator
Reports - Overall Message Box Action Summary	ALL		Supervisor	Administrator
Reports - Overall Message Box Summary	ALL		Supervisor	Administrator
Reports - Overall Queue Summary	ALL		Supervisor	Administrator
Reports - Overall Wrapup Code Summary	ALL		Supervisor	Administrator
Reports - Overall Wrapup Code Summary by Queue	ALL		Supervisor	Administrator
Reports - PABX Logical Equipment Numbers	NEC		Supervisor	Administrator
Reports - Virtual Equipment Numbers	NEC		Supervisor	Administrator
Reports - Queue by Extension Report	ALL		Supervisor	Administrator
Reports - Queue Call Type by Extension Report	ALL		Supervisor	Administrator
Reports - Queue Call Type by Extension Summary	ALL		Supervisor	Administrator
Reports - Queue Group Summary - 20 second intervals	ALL		Supervisor	Administrator
Reports - Queue Group Summary - Overall Queue Summary	ALL		Supervisor	Administrator
Reports - Queue Group Summary - Queue Summary	ALL		Supervisor	Administrator
Reports - Queue Group Summary - Queue Summary by Day	ALL		Supervisor	Administrator
Reports - Queue Summary	ALL		Supervisor	Administrator
Reports - Queue Summary - 15 minute intervals	ALL		Supervisor	Administrator
Reports - Queue Summary - 20 second intervals	ALL		Supervisor	Administrator
Reports - Queue Summary - 30 minute intervals	ALL		Supervisor	Administrator
Reports - Queue Summary by Day	ALL		Supervisor	Administrator
Reports - Queue Summary by Hour	ALL		Supervisor	Administrator
Reports - Speed Dial Listing	ALL	User	Supervisor	Administrator
Reports - Team Summary - 30 minute intervals	ALL		Supervisor	Administrator
Reports - Team Summary - Agent Performance	ALL		Supervisor	Administrator
Reports - Team Summary - Extension by Queue Report	ALL		Supervisor	Administrator
Reports - Team Summary - Queue Call Type by Extension	ALL		Supervisor	Administrator
Reports - Team Summary - Wrapup Code Summary	ALL		Supervisor	Administrator
Reports - Team Summary - Wrapup Codes by Queue	ALL		Supervisor	Administrator
Reports - Total Call Activity Report	ALL		Supervisor	Administrator
Reports - Total Message Box Activity Report	ALL		Supervisor	Administrator
Reports Virtual Queue Summary	ALL		Supervisor	Administrator
Reports - Wildcard/Preferred Agent Group by Queue Report	ALL		Supervisor	Administrator
Reports - Wildcard/Preferred Agent Group Report	ALL		Supervisor	Administrator
Reports - Wrapup Code Listing by Folder	ALL		Supervisor	Administrator
Reports Wrapup Report	ALL			Administrator
Reports - Wrapup Codes by Queue Report	ALL		Supervisor	Administrator
Reports	ALL	User	Supervisor	Administrator
Reports Networking	ALL			Administrator
Router/Gateway	SIP			Administrator
Routes	ALL			Administrator
Routes Outbound (LCR)	ALL			Administrator
Server Inter Site Networking	ALL			Administrator
Servers Settings	ALL			Administrator
SIP DDI	SIP	User	Supervisor	Administrator
SIP Speed Dials	SIP	User	Supervisor	Administrator
Switch	SIP			Administrator
System Speed Dials Bypass Extension Toll Bars	SIP	User	Supervisor	Administrator
Text Chat Scrips	ALL	User	Supervisor	Administrator
Teams	ALL		Supervisor	Administrator
Trace	ALL			Administrator
Trunks	NEC/SIP			Administrator
Versioning	ALL	User	Supervisor	Administrator
View Pending Appointments	ALL	User	Supervisor	Administrator
Work Time	ALL	User	Supervisor	Administrator
Wrapup Codes	ALL		Supervisor	Administrator
Wrapup Folders	ALL		Supervisor	Administrator

Wrap-ups

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