Ensuring Your Queue is Set Up to Receive Callbacks

Ensuring Your Queue is Set Up to Receive Callbacks

Callback is enabled on an individual queue in two ways:

1. Set up the Queue > Agents Tab to enable agents to receive Callbacks. Refer to Adding an Agent to the Queue.
2. Set up the Queue Announcement to allow the customer to press an option for the Callback (Audio Text).

See Also

Queue Callback

Configuring Callbacks