Agents Tab
The IPFX Call Centre Express module enables agents to answer calls as standard forms of media coming into the Queue.
The IPFX Contact Centre module enables agents to answer Calls and accept Emails, Faxes, Callbacks and other forms of media if the modules have been purchased.
This section covers off how to:
- Add an Agent to the Queue for all Call Types
- Add Queue Agent Profiles
If you require addition information on how to set up IPFX Document Routing, please refer to Document Routing.
If you require additional information on how to set up IPFX Callbacks, please refer to Queue Callback.