This feature is only available if the IPFX Queue Callback module has been purchased.
Queue Callback gives callers the option to leave a Callback message in a Queue. The Callback message will continue to queue for agents just like a physical call would do. When delivered, the agent can automatically accept the Callback message and the system will phone the customer back.
If the customer is not available when the agent returns their call, the agent can reschedule the callback to another time or date. Rescheduling hides the Callback from view and causes the Callback to repopulate the queue at the specified time. The rescheduled Callback then deliver to agents as specified by the Supervisor/Administrators.