What are Holidays?
Note: This feature only available if an IPFX Contact Centre module is purchased
This Holiday feature allows supervisors/administrators to programme all the Public Holidays for the year into IPFX with a description and a recorded greeting.
On the specified date of the Public Holiday, the Holiday greeting will play overriding all Queue Messages only.
This will only work if the Queue is on Automatic mode. If on Manual mode it will not cut over and it will have to be changed manually.
Note: For Main Day/Night messages, you can add/edit holidays by adding a date to the times tab within the main Audio Text message. See Config Audio Text.