About Queue Properties

IPFX Administrator

About Queue Properties

A queue is an extension of the PABX, which directs incoming calls or forms of media, eg:  Fax, Email, etc,) to the queue pilot in a Call Centre environment.  When a call comes into the queue, it is managed by the queuing system and co-ordinated based on the queue settings.

The supervisor/administrator can configure queue agents, Priority/Service levels, Grade of Service, schedules, announcements, etc, based on the requirements of the Call Centre.

Note: This feature only available if an IPFX Contact Centre module is purchased and Email, Fax and Queue Callback features only available if the relevant modules are purchased.

See Also

Queue Properties

Adding / Editing a Basic Queue

Adding/Editing an Advanced Queue