About Queue Properties
A queue is an extension of the PABX, which directs incoming calls or forms of media, eg: Fax, Email, etc,) to the queue pilot in a Call Centre environment. When a call comes into the queue, it is managed by the queuing system and co-ordinated based on the queue settings.
The supervisor/administrator can configure queue agents, Priority/Service levels, Grade of Service, schedules, announcements, etc, based on the requirements of the Call Centre.
Note: This feature only available if an IPFX Contact Centre module is purchased and Email, Fax and Queue Callback features only available if the relevant modules are purchased.