Break Codes

IPFX Administrator

Break Codes

For Break Codes to operate, firstly you must ensure that your User Feature Level option for Break Codes is set - this is NOT turned on by default.

75 percent scaled GIF

For further information on Feature Class Details, please refer to User Level Features.

To Add Break Codes

  • Select IPFX Configuration\Groups\Break Codes.
  • Right click in the right hand details screen and select New Break Code.

    75 percent scaled GIF

  • Add the Unique Number in sequence to the Break Codes (this is made up by you, not generically provided).
  • Add Description that you wish to display in the Location\Break drop-down menu.

    Screenshot Template

  • Select OK.

To Edit Break Codes

  • Select IPFX Configuration\Groups\Break Codes.
  • Either double click on the required Break code, or right click and select properties.
  • Make appropriate changes.
  • Select OK.

To Delete Break Codes

  • Select IPFX Configuration > Groups > Break Codes.
  • Right click on the break code you wish to delete.
  • Select Delete.
  • Select OK.

To Copy Break Codes

  • Select IPFX > Configuration > Groups > Break Codes.
  • Right click on the break code you wish to copy.
  • Select Copy.
  • A new Break Code Form will display for you to change/update.
  • Select OK.

Note:  Break Codes can be reported on, they display in the Queue and Directory views.

See Also

Groups

Departments

Queue Groups

Regions

Teams

Voicemail Distribution Groups