Deleting a Queue Group

Deleting a Queue Group

To delete a Queue Group

1. Select the Queue Group you want to delete.
2. Right-click to show the Shortcut Menu. 

   

3. Click Delete.
4. You will be prompted with a confirmation box.

   

5. Click Yes to remove or No to cancel.

See Also

Queue Groups

What is a Queue Group?

Adding / Editing a Queue Group

Regions

To associate an extension with a Region

Click on the Extensions Folder. The extension list displays.

Double click on the required extension to display the 'Properties' screen.

Select Region from the drop-down Menu.

Click OK.

All extensions are grouped by regions.  'Local' is the default.

This feature is used primarily to specify a time zone for an extension or group of extensions, the Codecs and available bandwidth for inter-regional calls.

i.e. Extensions in Sydney are in a time zone 2 hours behind Auckland.  This means that any time related activity, i.e. Voicemail means local time for that extension.

Use the path Configuration/Groups/Regions. The IPFX Configuration screen will display.

How to set up a  New Region

• Right click in the right side window to display the Short Cut Menu.

  

• Select New Region...
• The Regions screen will display.

General Tab

• Description - Enter the Region description to be viewed in the Directory listing, i.e. Sydney office, Local etc.
• Dialplan Country - Enter your country details
• SRST Gateway - Select the Router/Gateway require for SRST
• Members - This is the quickest method for associating extensions with regions.
• Click the Members button. The Select extensions screen displays.

  

• Use the Move arrow buttons to select/deselect extensions.
• Click OK.

Note: The region is now set up and can be viewed in the Directory listing available to all users.

• Dial Plan - enter the dial plan associated with the region
• Reset Phones - resets the phones in that region.

  Do not do this unless you wish all phones in this region to reset. They will lose calls that are connected.

• Phone Graphic - select for 7940/60 phones.

Time Zone Tab

Region Properties Offset - enter the relevant times for that region in Hours and Minutes and select either Ahead Of or Behind UTC (GMT); or you can select a region's default settings from the drop- down box.

Adjust for Daylight Savings - check/uncheck the box as required (if you check the box, enter the Start and End dates and Minutes from the drop-down menu.

Region Links Tab

This area describes the inter-regional call paths. Multiple regions can call each other using one IPFX server or multiple networked IPFX servers using only a network connection.

If you specify your own region you can then specify the Codec used for calls within your region.  The Region dropdown menu contains a list of all available regions both on the local IPFX server and remotely advertised regions linked by networking.

If you do not have multiple regions this section is not mandatory.

• Click the Add button.
• A new line will display across all fields.
• Select Region, Audio Codec and Video Codec from the drop-down menus.

  Note: Due to the similar bandwidth requirements of the a-law and u-law codecs, a link configured to use a-law will also pass calls based on u-law, and vice versa. Whether a call using a particular codec can be successfully completed depends on the configuration of the organisation's router.

• Enter Bandwidth.
• Click Add again if required and enter new item.
• Click OK.

How to Delete an Existing Region

• Select the required item.
• Click the Remove button to delete.

How to Edit an Existing Region

• Double Click on the required Region to display the Regions Properties Screen shown below.
• Make alterations as required.
• Click OK.

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