There are three user levels within IPFX Client.
Each level (User, Supervisor, Administrator) allows access to different options.
User Level
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Voicemail User ability |
Location options * Setting your location Setting Call Profiles Changing other extension locations Viewing/changing your location setting preferences Voicemail Message options Listening to your own messages Accessing various message types (inbox, saved and deleted) Playback Controls (replay, return call, save, delete etc.) Send a voicemail message IPFX Manager Directory options Viewing other extension locations toolbar, directory Viewing/dialing from the internal directory Viewing/dialing from the company directory Adding/dialing a new contact to your Personal directory Telephone Functions Answer/hang-up/dial/transfer functions Dialing an extension (using your side toolbar) Answering a ringing extension (in your sidebar) General Sidebar and Top Toolbar options Changing the side bar icon sizes (from large to small) Adding/removing/renaming folders and extensions from side bar Opening/accessing another persons voicemail (using your sidebar if you know the password) Recording a conversation (if enabled) Accessing your own properties Recording personal greetings Viewing/setting up your Voicemail mailbox phone numbers Viewing/setting up your Voicemail mailbox preferences Personal distribution groups |
IPFX Client Options |
PC Client Configuration Linking IPFX PC Client to your desk telephone Changing the icon sizes from large to small Enable/disable popup call information screen Password administration on own extension Personal window view Tool bar view style options Keyboard functionality (function keys) |
Call Centre ability |
Extension Properties Log in and out of queues Viewing of overall queue statistics (on screen only) Viewing of agent performance and call flow Work Time Allocation. |
Call Centre Supervisory ability
Supervisor Level
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Voicemail Supervisory ability |
Location options Setting your location Setting Call Profiles Changing other extension locations Viewing/changing your location setting preferences Voicemail Message options Listening to your own messages Accessing various message types (inbox, saved and deleted) Playback Controls (replay, return call, save, delete etc.) Send a voicemail message IPFX Manager Directory options Viewing other extension locations (toolbar, directory) Viewing/dialing from the internal directory Viewing/dialing from the company directory Adding/dialing a new contact to your personal directory Telephone Functions Answer/hang-up/dial/transfer functions Dialing an extension (using your side toolbar) Answering a ringing extension (in your sidebar) General Sidebar and Top Toolbar options Changing the side bar icon sizes (from large to small) Adding/removing/renaming folders Adding/removing an extension from your side bar Opening/accessing another persons voicemail (using your sidebar if you know the password) Recording a conversation Accessing your own properties Recording personal greetings Viewing/setting up your Voicemail mailbox phone numbers Viewing/setting up your Voicemail mailbox preferences Personal distribution groups |
IPFX Client Options |
PC Client Configuration Linking IPFX PC Client to your desk telephone Changing the icon sizes from large to small Enable/disable popup call information screen Password administration on own extension Personal window view Tool bar view style options Keyboard functionality (function keys) |
Call Centre Supervisory ability |
Extension Properties Log in and out of queues Viewing of overall queue statistics (on screen only) Viewing of agent performance and call flow Work Time Allocation. System Configuration Call Centre Properties (Add/Edit/Delete) Queue Creation Queue Configuration Agent Selection (Add/Edit/Delete) Queue Opening/Closing Scheduling (Add/Edit/Delete) Queue Message Box (Add/Edit/Delete) Queue Announcements (Add/Edit/Delete) Queue Priority/GOS Graph Queue Permissions tab (off by default) Warning Alarms Queue Groups Queue Teams Wrapup Codes Queue control (Open/Reset/Forward to Messaging) Reporting access to: CALLS Total Calls activity Incoming calls report Outgoing calls Call type by extension summary DDI DDI Summary Abandoned DDI summary DDI Summary Answered calls EXTENSION Location by extension Daily locations by extension Location summary Location by extension summary MESSAGE BOX Total message box activity Overall message box action Overall message box action Overall message box summary Message box summary |
Voicemail Administrator ability
Administrator Level
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Voicemail Administrator ability |
System Configuration Audio Text/Message Box (Add/Edit/Delete) Call In Control (Add/Edit/Delete) Extension Properties (Add/Edit/Delete) Department and Company Groups (Add/Edit/Delete) |
Call Centre Administrator ability |
System Configuration Call Centre Holiday (Add/Edit/Delete) Call Centre Queue Properties (Add/Edit/Delete) Queue Creation Queue Properties/Configuration Trunks (Viewing) Queue Groups (Add/Edit/Delete) Queue Teams (Add/Edit/Delete) Wrapup Codes (Add/Edit/Delete) Access to all Reports |