What is a Team?
Depending on your Call Centre configuration, you may have agents who work on the same queue, but work in different teams, or agents who work in different queues but are part of the same team.
Once your teams have been set up, you can run reports to measure the teams instead of just comparing queues.
The Teams folder is only visible if the Call Centre module is installed.
Note: All extensions can be part of a Queue, not just IPFX Contact Centre agents.