Deleting a Wrapup Code

Deleting a Wrapup Code

To Delete a Wrapup Code

1. Select the Wrapup Code you want to delete and right-click to display the popup menu. 
2. Select Delete.

   

3. You will be prompted with a confirmation box.

   

4. Click Yes to remove or No or Cancel to cancel.

If a wrapup folder is deleted, ALL wrapup codes allocated to that folder will also be deleted.

Note: If a IPFX Contact Centre agent takes a call and transfers it, the call becomes an "incoming" call. If it is a requirement for the originating party and the person who took the transferred call to wrap up, then set wrapups on for "incoming" calls in the extension properties.

See Also

Wrap-up Codes

Adding / Editing a WrapUp Code