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IPFX Administrator Documentation
Queues
IPFX Administrator
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Table of contents
IPFX Administrator
About This Guide
Typographical Conventions
Getting Help
What is IPFX Administrator?
Devices
Phones
Routers/Gateways
Using the Router Setup Wizard
Servers
Inter Server Networking
Settings
General
Voicemail
Switches
Extensions
What is an Extension?
Add/Edit/Delete an Extension
General Tab
Queues Tab
Numbers Tab
Options Tab
Groups Tab
Personal Voicemail Distribution Groups
Personal Contact Groups
Details Tab
To Add a Field Name
To Delete a Field Name
To Add a Criteria Field
PABX Tab
Hours
Related
Features
Audio Text
What is a Message Box (Audio Text)?
Adding / Editing an Audio Text
General Tab
Script Tab
Times Tab
Advanced Tab
Removing a Message Box (Audio Text)
Copying an Audio Text
Call In Control
What is Call In Control?
Adding / Editing a Call In Control
Deleting a Call In Control
Call Pickup Groups
Directories (Company)
About Company Directories
Notes Tab
Document Routing
What is Document Routing?
Before Configuring Document Queuing
Configuring Document Queuing
Fax Settings
Locations
Music on Hold
Speed Dials
User Level Features
Wrap-ups
Wrap-up Codes
Adding / Editing a WrapUp Code
Deleting a Wrapup Code
Wrapup Folders
IPFX Directory Sync
IPFX Softphone
Out of Office Assistant
SMS
Queue Callback
Configuring Callbacks
Ensuring Your Queue is Set Up to Receive Callbacks
Groups
Break Codes
Departments
What are Departments?
Adding / Editing Departments
Adding Multiple Names
Business hours tab
Removing a Department
Partitions
Queue Groups
What is a Queue Group?
Adding / Editing a Queue Group
Deleting a Queue Group
Regions
Teams
What is a Team?
Adding / Editing a Team
Deleting a Team
Voicemail Distribution Groups
What are Voicemail Distribution Groups?
Adding / Editing Voicemail Distribution Groups
Removing a Voicemail Distribution Group
Queues
Holidays Defaults
What are Holidays?
Adding / Editing a Holiday
Deleting a Holiday
Preferred Agents Groups
Preferred Agent Routing
To Add a Preferred Group
To Edit a Preferred Agent
Viewing Preferred Group Queues
Queue Item Types
About Queue Item Types
Queue Properties
About Queue Properties
Adding / Editing a Basic Queue
Adding/Editing an Advanced Queue
General Tab
LCD Tab
Agents Tab
Adding an Agent to the Queue
Queue Agent Profiles
Schedules Tab
Announcements Tab
Editing an Announcement
Priority / GOS Tab
Resetting the Grade of Service or Call Priority
To change the X Axis Numbering for the GOS
Alarms Tab
Notes Tab
Preferred Agents Tab
To Add Agents to a Preferred Group
Last Agent Call Routing
What takes priority in the Last Agent \ Wildcard and Preferred Queue/Agent Routing Process?
Wildcards Tab
Holidays Tab
Permissions Tab
Routes
Dial Plan
Route Levels
Route Patterns In (DDI/DID)
Route Patterns Out (LCR)
Tools/Other
Additional Directory Fields
Application Control
Call Admission Controls
View Server Details
Import Data
Import Data Templates
Exporting Data
Text Chat Scripts
Versioning
IPFX Authority Levels
Hunt groups
Creating a hunt group
Assigning monitorable/recordable extensions to Supervisors/Administrators
Feature Server
Daylight Savings Rollover
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