documentation.HELP! IPFX Administrator Documentation

IPFX Softphone

IPFX Administrator

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IPFX Softphone

This feature only available if an IPFX Director Softphone module is purchased.

See Also

Features

Audio Text

Call In Control

Call Pickup Groups

Directories (Company)

Document Routing

Fax Settings

Locations

Music on Hold

Speed Dials

User Level Features

Wrap-ups

IPFX Directory Sync

Out of Office Assistant

SMS

Queue Callback

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Menu

  • Homepage

Table of contents

  • IPFX Administrator
  • About This Guide
    • Typographical Conventions
    • Getting Help
  • What is IPFX Administrator?
  • Devices
    • Phones
    • Routers/Gateways
    • Using the Router Setup Wizard
    • Servers
      • Inter Server Networking
      • Settings
        • General
        • Voicemail
    • Switches
  • Extensions
    • What is an Extension?
    • Add/Edit/Delete an Extension
      • General Tab
      • Queues Tab
      • Numbers Tab
      • Options Tab
      • Groups Tab
        • Personal Voicemail Distribution Groups
        • Personal Contact Groups
      • Details Tab
        • To Add a Field Name
        • To Delete a Field Name
        • To Add a Criteria Field
      • PABX Tab
      • Hours
      • Related
  • Features
    • Audio Text
      • What is a Message Box (Audio Text)?
      • Adding / Editing an Audio Text
        • General Tab
        • Script Tab
        • Times Tab
        • Advanced Tab
      • Removing a Message Box (Audio Text)
      • Copying an Audio Text
    • Call In Control
      • What is Call In Control?
      • Adding / Editing a Call In Control
      • Deleting a Call In Control
    • Call Pickup Groups
    • Directories (Company)
      • About Company Directories
        • Notes Tab
    • Document Routing
      • What is Document Routing?
      • Before Configuring Document Queuing
      • Configuring Document Queuing
    • Fax Settings
    • Locations
    • Music on Hold
    • Speed Dials
    • User Level Features
    • Wrap-ups
      • Wrap-up Codes
        • Adding / Editing a WrapUp Code
        • Deleting a Wrapup Code
      • Wrapup Folders
    • IPFX Directory Sync
    • IPFX Softphone
    • Out of Office Assistant
    • SMS
    • Queue Callback
      • Configuring Callbacks
      • Ensuring Your Queue is Set Up to Receive Callbacks
  • Groups
    • Break Codes
    • Departments
      • What are Departments?
      • Adding / Editing Departments
        • Adding Multiple Names
        • Business hours tab
        • Removing a Department
      • Partitions
    • Queue Groups
      • What is a Queue Group?
      • Adding / Editing a Queue Group
      • Deleting a Queue Group
    • Regions
    • Teams
      • What is a Team?
      • Adding / Editing a Team
      • Deleting a Team
    • Voicemail Distribution Groups
      • What are Voicemail Distribution Groups?
      • Adding / Editing Voicemail Distribution Groups
      • Removing a Voicemail Distribution Group
  • Queues
    • Holidays Defaults
      • What are Holidays?
      • Adding / Editing a Holiday
      • Deleting a Holiday
    • Preferred Agents Groups
      • Preferred Agent Routing
      • To Add a Preferred Group
      • To Edit a Preferred Agent
      • Viewing Preferred Group Queues
    • Queue Item Types
      • About Queue Item Types
    • Queue Properties
      • About Queue Properties
      • Adding / Editing a Basic Queue
      • Adding/Editing an Advanced Queue
        • General Tab
        • LCD Tab
        • Agents Tab
          • Adding an Agent to the Queue
          • Queue Agent Profiles
        • Schedules Tab
        • Announcements Tab
          • Editing an Announcement
        • Priority / GOS Tab
          • Resetting the Grade of Service or Call Priority
          • To change the X Axis Numbering for the GOS
        • Alarms Tab
        • Notes Tab
        • Preferred Agents Tab
          • To Add Agents to a Preferred Group
          • Last Agent Call Routing
          • What takes priority in the Last Agent \ Wildcard and Preferred Queue/Agent Routing Process?
        • Wildcards Tab
        • Holidays Tab
        • Permissions Tab
  • Routes
    • Dial Plan
    • Route Levels
    • Route Patterns In (DDI/DID)
    • Route Patterns Out (LCR)
  • Tools/Other
    • Additional Directory Fields
    • Application Control
      • Call Admission Controls
      • View Server Details
    • Import Data
      • Import Data Templates
      • Exporting Data
    • Text Chat Scripts
    • Versioning
  • IPFX Authority Levels
  • Hunt groups
    • Creating a hunt group
  • Assigning monitorable/recordable extensions to Supervisors/Administrators
  • Feature Server
  • Daylight Savings Rollover

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