What is a Queue Group?
Note: This feature only available if an IPFX Contact Centre module is purchased.
A Queue group lets you place a number of queues into one group. This will allow reports to show a group of Queues instead of just one. You may want to set up Queue Groups to show comparisons between different queues.
Use the path Configuration\Groups\Queue Groups to display the screen below:
An example of a Queue Groups Properties Screen is shown below:
