Viewing Related Tab of Insight

IPFX Console

Viewing Related Tab of Insight

Functionality within the Related Tab

This shows any Internal and/or External Relationships the User has put in place, eg: who the user specifies as the Technical Advisor, Administration Contact, Secretary, Accountant, etc.

To transfer a call in Insight

  1. Select Dial button for Call Control.
  2. Select Blind or Supervised Transfer depending on your requirements.
  3. To Cancel the transfer, select Call Control and Cancel.

or

  1. Double Click on the Related Extension/Contact to transfer the call.
  2. Select Release.

This Feature

 

Does This

Related Extension Name

 

Internal Extension Number and Name of the Relationship Contact.

Related Extension Relationship

 

How this person relates to the extension's position and why the Operator/Agent can contact this person in your absence.

Related Contacts

 

Contact Description of an External Contact.

Related Contact Relationship

 

How this contact relates to the extension's position and why the Operator/Agent can contact this person in the extension's absence.

See Also

Insight - Viewing Extension Details and Appointments

Viewing Main Tab of Insight

Viewing User Tab of Insight

Viewing Schedule Tab of Insight