Intruding on a Call

IPFX Console

Intruding on a Call

PBX Dependent Feature! Available on Cisco CallManager Available on Director PBX

Note: In order to intrude on a call, you must (i) be an Administrator and (ii) enable the Phone Intrude feature level in the IPFX Server configuration.

The Intrude function enables you to interrupt a colleague's call, should you need to deliver an urgent message to that colleague.

To Add an Intrude Button on your IPFX Console

  1. Right click on a blank button in your left hand side of the screen.

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  2. Select the Intrude feature.
  3. Click OK.

To Intrude on a call:

  1. Click the Intrude button:

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  2. Click the appropriate DD Button.
  3. Your phone will ring. Answer the call.
  4. Speak to the colleague.
  5. Hang up when you have finished.

Tip for the IPFX Director platform only: If you wish to speak privately with a supervisor who has silently intruded on your call, press *3 on your phone's keypad to place the outside caller on Hold. Press *3 again to take the outside caller off Hold.

Note: Using the Hold function from your computer or the Hold button on your phone will place both the outside caller and supervisor on hold!

Note: If either your colleague or their caller hangs up during your intrusion, you will be disconnected from the call.

Warning!

On the IPFX for CallManager platform, both your colleague and his/her caller will be able to hear you when you intrude on their call.

On the IPFX Director platform, intrusion is silent to the third party: only your colleague will be able to hear you.

See Also

Basic Call Handling

Keyboard Call Handling

Answering an Incoming Call

Transferring an External Call

Joining two incoming calls

Answering Recalled Calls

Retrieving the Last Transferred Call

Retrieving any Transferred Call

Calling an Extension Directly

Answering a Ringing Extension

Toggling Between Two Callers

To Place a Call on Hold

Taking a Call off Hold

Calling an External Number Directly

Adding a note to a call