Releasing a Call Manually (Supervised Transfer)
If you do not want to use the Release (Auto) function when transferring a call, you will have to release each call from IPFX Console manually before answering any new calls.
This feature should be used when you wish to announce a call to a staff member before completing the transfer.
To perform a supervised transfer:
- Click the Answer Button to answer a call.
- Ensure that the Release button is set to manual release.
- Click the appropriate DSS key and announce the caller.
- Click the Release Button to complete the transfer.
Note: You can change between automatic and manual release during a live call. This will NOT affect the call you currently have on the line. Right click on the Release button to change the setting.