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IPFX Console Documentation
Advanced Call Handling
IPFX Console
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Homepage
Table of contents
IPFX Console
About This Guide
Typographical Conventions
Related Documentation
Getting Help
Supported phones
Before You Begin
Logging in and out of Console
The Operator Queue
Starting up the Console
Logging out of the Console
Taking a break from the Console
Leaving the Console during an Emergency
Using locations
What are locations?
Locations and default return times
Setting locations in Console
Changing another extension's Location using the Directory
Changing another extension's Location using DSS keys
Setting a location for multiple extensions with Console
Basic Call Handling
Keyboard Call Handling
Answering an Incoming Call
Transferring an External Call
Releasing a Call Automatically (Blind Transfer)
Releasing a Call Manually (Supervised Transfer)
Joining two incoming calls
Answering Recalled Calls
Retrieving the Last Transferred Call
Retrieving any Transferred Call
Calling an Extension Directly
Answering a Ringing Extension
Toggling Between Two Callers
Intruding on a Call
To Place a Call on Hold
Taking a Call off Hold
Calling an External Number Directly
Adding a note to a call
Call Handling with Voicemail
Voicemail
Transferring a Call to an extension with Voicemail
Transferring a Call Directly to a Voicemail Greeting
Recording a Message
Leaving a voicemail message as the operator
Accessing the After Hours/Operators Mailbox
Sending Enotes
Advanced Call Handling
Toll Bar Override
Transferring a Caller to an External Number
Forcibly Terminating a Call
To Answer a Specific Call
Dialling a Pre-Programmed External Number
External Paging
Pause Call Delivery
Naming Page Tabs
Re-Dialling a Number
Operator Specific Notes
External Phone Directory
Re-Recording Break and Fire/Emergency Messages
Using Alarm Bells on the IPFX Console
Conference calls in Console
Setting up a Meetme Conference
Using the Directory
Searching within Company Directory
Sorting the Directory
Searching the Directory within a Single Field
Searching the Directory: Quick Search over Multiple Fields
What is the Quick Search Feature?
Row Matching
Simple Search
Advanced Search
User Defined Search Columns
Search criteria field
Shortcut Keys
Dialling from the Directory
Send e-mail to an extension
Changing an extension's properties
Open chat window to an extension
Filtering the Directory
Insight - Viewing Extension Details and Appointments
Viewing Main Tab of Insight
Viewing User Tab of Insight
Viewing Related Tab of Insight
Viewing Schedule Tab of Insight
Programming Functions
Customising the Screen Layout
Customizing the Number of Page Tabs
Setting Up a Single DD Button
Adding Multiple Extensions to DD Tab Pages
Removing a Single DD Button
Function Shortcut Keys
Function Key Responses:
Programming The Function Keys
Creating Mailboxes
Deleting Mailboxes
Configuration Settings
Options and Settings
Auto Action Controls
Settings
Keys Tab
LDN Tab
PABX Tab
Night Service Tab
Quick Search Tab
Changing your extension's properties
Details Button
Setting up your mailbox phone numbers
Properties
Reference Information
Tool Bar Icons
Incoming Call Line Key Colours
Glossary of Terms and Abbreviations
Operator Message Script Suggestions
Auto Attendant Script Suggestions
Recording the Auto Attendant Day Message:
Recording the Auto Attendant Night Message:
TAPI Mode
Answer key colours
TAPI Console Connection
Suppressing Voice Capture
FAQs
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