Answering an Incoming Call

Answering an Incoming Call

A new incoming call will always be shown as a RED phone () on your IPFX Console. The LCD Screen will tell you if the incoming call is an External or Internal call.

To answer an incoming call:

1. Click on the Answer Button.
2. Greet the caller in your company's chosen manner, i.e. "Welcome to the XYZ company".

See Also

Basic Call Handling

Keyboard Call Handling

Transferring an External Call

Joining two incoming calls

Answering Recalled Calls

Retrieving the Last Transferred Call

Retrieving any Transferred Call

Calling an Extension Directly

Answering a Ringing Extension

Toggling Between Two Callers

Intruding on a Call

To Place a Call on Hold

Taking a Call off Hold

Calling an External Number Directly

Adding a note to a call