Answering Recalled Calls
To Answer a Busy/No Answer Recall
When you have transferred a call to an extension that does not have Voicemail, the call will recall back to the Operator.
To answer the call, you can either:
- Click Answer
or
- Click Recall
or
- Double-click on the call ringing in your display
To Answer a Recall from Voicemail
When you have transferred a call to an extension that does have Voicemail and the caller presses 0, the call will come back to the Operator.
To answer the call, you can either:
- Click Answer
or
- Click Oper
or
- Double-click on the call ringing in your display