documentation.HELP! IPFX Console Documentation

Keyboard Call Handling

IPFX Console

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Keyboard Call Handling

You can use the NUMERIC keyboard to perform basic call handling functions:

Press this key

To do this

minus -

Transfer a call

plus +

Answer a call

Enter

Dial

. Del

Hangup

See Also

Basic Call Handling

Answering an Incoming Call

Transferring an External Call

Joining two incoming calls

Answering Recalled Calls

Retrieving the Last Transferred Call

Retrieving any Transferred Call

Calling an Extension Directly

Answering a Ringing Extension

Toggling Between Two Callers

Intruding on a Call

To Place a Call on Hold

Taking a Call off Hold

Calling an External Number Directly

Adding a note to a call

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Menu

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Table of contents

  • IPFX Console
  • About This Guide
    • Typographical Conventions
    • Related Documentation
    • Getting Help
    • Supported phones
  • Before You Begin
  • Logging in and out of Console
    • The Operator Queue
    • Starting up the Console
    • Logging out of the Console
    • Taking a break from the Console
    • Leaving the Console during an Emergency
  • Using locations
    • What are locations?
      • Locations and default return times
    • Setting locations in Console
      • Changing another extension's Location using the Directory
      • Changing another extension's Location using DSS keys
      • Setting a location for multiple extensions with Console
  • Basic Call Handling
    • Keyboard Call Handling
    • Answering an Incoming Call
    • Transferring an External Call
      • Releasing a Call Automatically (Blind Transfer)
      • Releasing a Call Manually (Supervised Transfer)
    • Joining two incoming calls
    • Answering Recalled Calls
    • Retrieving the Last Transferred Call
    • Retrieving any Transferred Call
    • Calling an Extension Directly
    • Answering a Ringing Extension
    • Toggling Between Two Callers
    • Intruding on a Call
    • To Place a Call on Hold
    • Taking a Call off Hold
    • Calling an External Number Directly
    • Adding a note to a call
  • Call Handling with Voicemail
    • Voicemail
    • Transferring a Call to an extension with Voicemail
    • Transferring a Call Directly to a Voicemail Greeting
    • Recording a Message
    • Leaving a voicemail message as the operator
    • Accessing the After Hours/Operators Mailbox
    • Sending Enotes
  • Advanced Call Handling
    • Toll Bar Override
    • Transferring a Caller to an External Number
    • Forcibly Terminating a Call
    • To Answer a Specific Call
    • Dialling a Pre-Programmed External Number
    • External Paging
    • Pause Call Delivery
    • Naming Page Tabs
    • Re-Dialling a Number
    • Operator Specific Notes
    • External Phone Directory
    • Re-Recording Break and Fire/Emergency Messages
    • Using Alarm Bells on the IPFX Console
    • Conference calls in Console
      • Setting up a Meetme Conference
  • Using the Directory
    • Searching within Company Directory
    • Sorting the Directory
    • Searching the Directory within a Single Field
    • Searching the Directory: Quick Search over Multiple Fields
      • What is the Quick Search Feature?
        • Row Matching
      • Simple Search
      • Advanced Search
      • User Defined Search Columns
      • Search criteria field
        • Shortcut Keys
    • Dialling from the Directory
    • Send e-mail to an extension
    • Changing an extension's properties
    • Open chat window to an extension
    • Filtering the Directory
  • Insight - Viewing Extension Details and Appointments
    • Viewing Main Tab of Insight
    • Viewing User Tab of Insight
    • Viewing Related Tab of Insight
    • Viewing Schedule Tab of Insight
  • Programming Functions
    • Customising the Screen Layout
    • Customizing the Number of Page Tabs
    • Setting Up a Single DD Button
    • Adding Multiple Extensions to DD Tab Pages
    • Removing a Single DD Button
    • Function Shortcut Keys
      • Function Key Responses:
      • Programming The Function Keys
    • Creating Mailboxes
    • Deleting Mailboxes
  • Configuration Settings
    • Options and Settings
      • Auto Action Controls
      • Settings
    • Keys Tab
    • LDN Tab
    • PABX Tab
    • Night Service Tab
    • Quick Search Tab
  • Changing your extension's properties
    • Details Button
    • Setting up your mailbox phone numbers
    • Properties
  • Reference Information
    • Tool Bar Icons
    • Incoming Call Line Key Colours
    • Glossary of Terms and Abbreviations
    • Operator Message Script Suggestions
    • Auto Attendant Script Suggestions
      • Recording the Auto Attendant Day Message:
      • Recording the Auto Attendant Night Message:
    • TAPI Mode
      • Answer key colours
      • TAPI Console Connection
  • Suppressing Voice Capture
  • FAQs

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