Tool Bar Icons
Icon
|
Function
|
Description
|
Various:
|
Set Location |
|
|
Pause call delivery |
See Pause Call Delivery. |
|
Options |
See Options and Settings. |
|
Show text as bold |
Toggles the text on DSS keys between regular and bold. |
|
Toggle name display order (on DSS keys) |
Toggles the name display on DSS keys between "FirstName Surname" and "Surname, FirstName". |
|
Sort buttons alphabetically |
Sorts DSS keys alphabetically. |
|
Sort buttons numerically |
Sorts DSS keys numerically. |
|
View notes |
View and edit Operator Notes. |
|
Operator Voicemail |
Check operator voicemail messages |
|
Day Service |
Manually set Console to Day Service mode. |
|
Night Service |
See Night Service Tab. |
|
Console Unattended |
Set Console to Unattended mode. See Taking a Break from the Console. |
|
Fire/Emergency |
See Leaving the Console during an Emergency. |
|
View DSS keys |
Shows DSS keys. |
|
View directory by extension |
Open the internal directory, sorted by extension number. |
|
View directory by First name |
Open the internal directory, sorted by first name. |
|
View directory by Surname |
Open the internal directory, sorted by surname |
|
View external directory |
Open the company's external phone directory. |
|
Insight |
When a call is diverted to the operator from an extension, this button opens that extension's Insight window. See Insight - Viewing Extension Details and Appointments. |
|
Display Call History |
Shows the call history. |
|
Record System messages. |
Record Break and Fire/Emergency messages. Requires Administrator privileges. |
|
Telephone & + symbol |
Add Extensions/Voicemail mailboxes See Creating Mailboxes. |
|
Telephone & x symbol |
Delete Extensions/Voicemail mailboxes. See Deleting Mailboxes. |
|
Bell |
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