Taking a Call off Hold

IPFX Console

Taking a Call off Hold

When you put a caller on Hold OR Hold For, you are still able to view the call on your IPFX Console.

To retrieve a call from hold

  • Double-click directly on the Held Call displayed on the screen.

You will now be able to talk to the caller, or Transfer the call, or place the call back on Hold as required.

See Also

Basic Call Handling

Keyboard Call Handling

Answering an Incoming Call

Transferring an External Call

Joining two incoming calls

Answering Recalled Calls

Retrieving the Last Transferred Call

Retrieving any Transferred Call

Calling an Extension Directly

Answering a Ringing Extension

Toggling Between Two Callers

Intruding on a Call

To Place a Call on Hold

Calling an External Number Directly

Adding a note to a call