Updating Warranties for Serialized and Lotted Items

This topic applies to you only if you are working with serialized or lotted inventory items,which requires installation of the Serialized Inventory and Lot Tracking license.

Warranties can be applied automatically to serialized/lotted items using the I/C Items form, or you can use Warranty Update form. This form can also be used to change the terms of a warranty for a serialized/lotted item after a sale. For instance, a customer may wish to purchase an extended warranty for an item, or a discounted floor model may be sold without a warranty during a clearance sale.

Before you begin, make sure there is already a warranty code defined in I/C setup that has the required terms, as you must select an existing code when adding or updating a warranty. You must also have the serial/lot number of the item and the document number of the sale.

To Apply or Update a Warranty for a Serialized/Lotted Item:

1. Select I/C Periodic Processing > Warranty Update to display the I/C Warranty Update form.

2. Select either Serials or Lots.

3. Use the Item Number field to enter or find the item you want to work with.

4. Enter the Serial/Lot Number of the item or use the finder.

5. Enter the Document Number of the sale or use the finder.

6. Use the finder to select the Warranty Code with the terms you want to apply to the item.

7. Click Update to save your changes to the warranty.

Related Topics

Creating Warranty Codes for Serialized/Lotted Items

Printing the Warranty/Contract List Report

Using the I/C Items form - Serials tab

Using the I/C Items form - Lots tab