Receive Returned Goods from Customers
Before
you start
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Have a copy of the original shipment or invoice showing the prices charged on shipped and returned goods.
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Determine the transaction numbers to use for the shipment returns or have the program allocate numbers for you automatically.
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Decide whether to post each new return as you enter it, or save returns to post them later in a batch using the Post Transactions form.
Multicurrency ledgers
If you have a multicurrency system, you specify the return currency when you enter the return.
To add returns from shipments of inventory in the I/C module:
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Open Inventory Control > I/C Transactions > Shipments.
Click here for help on shipment fields.
Note: If you are entering returns from an order that was filled using the Order Entry module, you should process the return in O/E.
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Press the Tab key — with *** NEW *** displayed — to start a new return. The program will automatically assign a document number when you save or post the transaction.
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Click the New button if ***NEW*** doesn't appear.
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You can also enter a new transaction number yourself, and press Tab.
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Choose Return as the Entry Type.
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Enter the Date of the return and the Year and Period of the transaction.
Inventory Control automatically displays the logon date, and the fiscal year and period that are associated with the date in Accpac's fiscal calendar.
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Enter an optional description and reference for the return.
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If the shipment was to an existing A/R customer, enter the customer number. (You can select customer numbers from the Finder beside the Customer Number field.)
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If you didn't specify an existing A/R customer, enter a contact name (and other relevant information, such as a phone number).
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Choose the price list that was in effect for the shipment. (You can override any prices on the individual detail lines.) The program automatically selects the default price list for the customer.
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Click the Zoom button (
)
by the Optional Fields checkbox to add optional field information to this
return. -
If you use multicurrency accounting, specify the currency for all prices, and specify the exchange rate. Click the Zoom button (
) to change exchange rate information. -
For each item being returned, type or use the Finder to enter the item number, location, quantity, and unit of measure for each item. If working with serialized and/or lotted items, you will be prompted to assign serial/lot numbers to items after specifying a quantity.
Click the Detail button to view all detail fields on a single entry form.
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Enter the unit price or the extended price if it is different from the price displayed by the program.
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If necessary, enter comments, optional fields, and WIP account information for job-related returns.
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Press the Insert key on your keyboard to start a new line. Repeat steps 11 through 13 for each additional item being returned.
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When you are ready, click Save or Post.
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If you choose Save, Inventory Control saves the transaction so you can edit and post it later.
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If you choose Post, Inventory Control posts the return immediately.
If you use the option to allow you to delete transactions after posting, Inventory Control asks if you want to delete the transaction.
If you delete the posted transaction, you will not be able to drill down to the transaction details from General Ledger.
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Note the shipment number, and click OK at the confirmation message.
After
using
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If you used the Save button to save transactions (instead of immediately Posting transactions):
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Print the Transaction Listing report to list all transactions that you entered.
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Compare listings to original documents and edit transactions if necessary.
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Use the Post Transactions form to post transactions and update inventory quantities and costs (depending on the Setup Options that you choose).
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Run Day End Processing to update Inventory Control's audit data, costing data (unless you cost items during posting), and item statistics after posting shipments and shipment returns.
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Print the Shipments Posting Journal to check the returns that you posted.