Registering Serial Numbers for Customer Warranties
You can register serial numbers for warranty management purposes when selling serialized inventory items. Customers would typically fill out and mail a registration form after purchasing the item and taking it home. Serialized items can be placed on warranty using the I/C Items form - Serials tab.
Before you can register a serial number, you must first have completed a shipment from either Inventory Control or Order Entry, or have created an invoice or debit note in Order Entry, as you will need to provide the document number of the original transaction during serial registration.
To Register a Serial Number for Warranty Purposes:
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Select I/C Periodic Processing > Serial Registration to display the I/C Serial Registration form.
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Make a selection from the Document Type list, then enter the Document Number of the original transaction.
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Use the Item Number field to enter or find the item with the serial number you want to register. You can only enter an item number that appeared on the detail lines of the document you defined in the previous step.
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Use the Serial Number field to enter or find the serial number you want to register. You can only enter a serial number that was assigned to the item in the originating document defined in step 2.
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Click Register.
For a list of serialized items with warranties that are registered, generate a Serial/Lot Stock Listing report and select Registered as the Report Type. Note that, while you can use the I/C Items form - Lots tab to place lotted items on warranty, only serialized items can have warranties registered.