Queue Call Type by Extension Summary
This report provides a summary of queue calls handled by an extension grouped by Extension. It is split into individual queues, showing the type of calls an extension has handled as Incoming, Outgoing and Queue Calls, but splits Queue calls into the individual Queues.
Enabling overall viewing of an extensions call activity, whether it is Incoming, Outgoing or Queue related calls.
For instance, an agent is not logged into the queue a lot during that day and has only taken 20 queue calls, whereas their colleague has taken at least 200. This will show, there other call activity throughout that time.
Report Criteria
Calculations
