Queue Call Type by Extension Summary

IPFX Reports

Queue Call Type by Extension Summary

This report provides a summary of queue calls handled by an extension grouped by Extension. It is split into individual queues, showing the type of calls an extension has handled as Incoming, Outgoing and Queue Calls, but splits Queue calls into the individual Queues.

Enabling overall viewing of an extensions call activity, whether it is Incoming, Outgoing or Queue related calls.

For instance, an agent is not logged into the queue a lot during that day and has only taken 20 queue calls, whereas their colleague has taken at least 200. This will show, there other call activity throughout that time.

Report Criteria

Calculations

See Also

Calls

Call Pullback Report

Call Pullback Report - Excel sample

Call Transfer Summary

Call Transfer Summary - Excel sample

Call Type by Extension Summary

Call Type by Extension Summary - Excel sample

Callback Activity Report

Callback Activity Report - Excel sample

Cradle to Grave Detail Report

Cradle to Grave Detail Report - Excel sample

Incoming Calls Report

Incoming Calls Report - Excel sample

Outgoing Calls Report

Outgoing Calls Report - Excel sample

Queue Call Type by Extension Report

Queue Call Type by Extension Report - Excel sample

Queue Call Type by Extension Summary - Excel sample

Total Call Activity

Total Call Activity - Excel sample