Team Summary - WrapUp Codes by Queue
This report is similar to the one above, but also lets you see which Queue the calls with Wrap-up codes are coming in on. This is most useful when an Agent Team is taking calls for more than one Queue.
For example, you could see a lot of calls about "Product X" on the "800 Free call Queue" and only a few on the "Product X Support Queue" which might not be what you want.
Report Criteria
Calculations
