This category comprises the following base reports with templates noted accordingly:
- Queue Call Type by Extension (base report)
- Queue Call Type by Extension Summary
- Queue Call Type by Extension Report
- Queue Interval Report (base report)
- Queue Interval Summary
- Queue Summary - 20 second intervals
- Queue Productivity Report (base report)
- Queue Productivity Report
- Queue Productivity Summary
- Queue Productivity by Day
- Queue Summary by Hour
- Queue Summary (base report)
- Queue Summary
- Overall Queue Summary
- Queue Summary - 15 minute periods
- Queue Summary - 30 minute periods
- Top 10 Report
These reports provide data on how effectively calls in the individual Queues are handled. The data reports time before calls are answered and lost calls.