DDI Summary Report
This gives daily totals of the calls for a particular DDI number, e.g.: A Virtual Queue if in use.
Report Criteria
Calculations
Report Heading |
Definition |
Date |
A line for each date a date will appear if there were calls received on that date |
Call Counts - Total |
Total number of Calls on the Specified DNIS and for the particular Queue |
Call Counts - Ans |
Total number of Answered Calls on the Specified DNIS and for the particular Queue |
Call Counts - Aband |
Total number of Abandoned Calls on the Specified DNIS and for the particular Queue |
Queue Time - Min |
Min Queue Time for a Call on the Specified DNIS and for the particular Queue |
Queue Time - Max |
Max Queue Time for a Call on the Specified DNIS and for the particular Queue |
Queue Time - Avg |
Total Queue Time Divided by Call Counts - Total on the Specified DNIS and for the particular Queue |
Ring Time - Min |
Min Ring Time for a Call on the Specified DNIS and for the particular Queue |
Ring Time - Max |
Max Ring Time for a Call on the Specified DNIS and for the particular Queue |
Ring Time - Avg |
Total Ring Time Divided by Call Counts - Total on the Specified DNIS and for the particular Queue |
Talk Time - Min |
Min Talk Time for a Call on the Specified DNIS and for the particular Queue |
Talk Time - Max |
Max Talk Time for a Call on the Specified DNIS and for the particular Queue |
Talk Time - Avg |
Talk Ring Time Divided by Call Counts - Total on the Specified DNIS and for the particular Queue |
DNIS Total - Call Counts - Total |
Sum of Call Counts - Total for the specified DNIS |
DNIS Total - Call Counts - Ans |
Sum of Call Counts - Ans for the specified DNIS |
DNIS Total - Call Counts - Aband |
Sum of Call Counts - Aband for the specified DNIS |
DNIS Total - Queue Time - Min |
Min of Queue Time - Min for the specified DNIS |
DNIS Total - Queue Time - Max |
Max of Queue Time - Max for the specified DNIS |
DNIS Total - Queue Time - Avg |
Total Queue Time Divided by DNIS Total - Call Counts - Total on the Specified DNIS and for the particular Queue |
DNIS Total - Ring Time - Min |
Min of Ring Time - Min for the specified DNIS |
DNIS Total - Ring Time - Max |
Max of Ring Time - Max for the specified DNIS |
DNIS Total - Ring Time - Avg |
Total Ring Time Divided by DNIS Total - Call Counts - Total on the Specified DNIS and for the particular Queue |
DNIS Total - Talk Time - Min |
Min of Talk Time - Min for the specified DNIS |
DNIS Total - Talk Time - Max |
Max of Talk Time - Max for the specified DNIS |
DNIS Total - Talk Time - Avg |
Total Talk Time Divided by DNIS Total - Call Counts - Total on the Specified DNIS and for the particular Queue |
Grand Total - Call Counts - Total |
Sum of DNIS Total - Call Counts - Total for the Report |
Grand Total - Call Counts - Ans |
Sum of DNIS Total - Call Counts - Ans for the Report |
Grand Total - Call Counts - Aband |
Sum of DNIS Total - Call Counts - Aband for the Report |
Grand Total - Queue Time - Min |
Min of Queue Time - Min for the Report |
Grand Total - Queue Time - Max |
Max of Queue Time - Max for the Report |
Grand Total - Queue Time - Avg |
Total Queue Time Divided by Grand Total - Call Counts - Total on the Specified DNIS and for the particular Queue |
Grand Total - Ring Time - Min |
Min of Ring Time - Min for the Report |
Grand Total - Ring Time - Max |
Max of Ring Time - Max for the Report |
Grand Total - Ring Time - Avg |
Total Ring Time Divided by Grand Total - Call Counts - Total on the Specified DNIS and for the particular Queue |
Grand Total - Talk Time - Min |
Min of Talk Time - Min for the Report |
Grand Total - Talk Time - Max |
Max of Talk Time - Max for the Report |
Grand Total - Talk Time - Avg |
Total Talk Time Divided by Grand Total - Call Counts - Total on the Specified DNIS and for the particular Queue |