Message Box Summary
This gives you action totals by message box on a day-by-day basis.
A good report to run to find out the most or least used message box and to keep track of day or week variations. Also a good report to run to find out if callers are hanging up when they get to you from an after hours message box.
Report Criteria
Calculations
Report Heading |
Definition |
Start Time |
Time the Call started |
Message Box |
Message Box activated |
Key Pressed |
Keypad number/symbol input by caller |
Action Taken |
|
Action Value |
|
Count |
Number of occurrences for all Calls |
Duration Minimum |
Shortest Call length |
Duration Average |
Average Call length |
Duration Maximum |
Longest Call length |
Duration Total |
Total Call duration |