Overall Message Box Action Summary
From IPFX Reports
Overall Message Box Action Summary
This shows totals of caller responses to all of the Message boxes. You can see how many times that callers pressed a key and what action happened as a result.
For example find out how many times callers pressed 1 to leave an after hours message.
Report Criteria
Calculations
Report Heading |
Definition |
Start Time |
Time the Call started |
Message Box |
Message Box activated |
Key Pressed |
Keypad number/symbol input by caller |
Action Taken |
|
Action Value |
|
Count |
Number of occurrences for all Calls |
End Time |
Time the Call ended |
Duration |
Total Call duration |