Overall Message Box Action Summary
This shows totals of caller responses to all of the Message boxes. You can see how many times that callers pressed a key and what action happened as a result.
For example find out how many times callers pressed 1 to leave an after hours message.
Report Criteria
Calculations
Report Heading |
Definition |
Start Time |
Time the Call started |
Message Box |
Message Box activated |
Key Pressed |
Keypad number/symbol input by caller |
Action Taken |
|
Action Value |
|
Count |
Number of occurrences for all Calls |
End Time |
Time the Call ended |
Duration |
Total Call duration |