Overall Wrap-up Code Summary

IPFX Reports

Overall Wrap-up Code Summary

This report identifies how many wrap-up codes were applied to each category over a period of your choice; with a pie chart to show relative usage. The Graph represents talk time by wrap up code. Run this report to find out how many callers were interested in 'Product X" and how many in "Product Y"; and the average talk time for each category.

Report Criteria

Calculations

Report Heading

Definition

WrapUp Code

 

WrapUp Folder

 

Count

 

Time In Queue Average

 

Time Talking Total

 

Time Talking Total %

 

Time Talking Average

 

Time In WrapUp Total

 

Time In WrapUp Total %

 

See Also

Wrapup Codes

Overall Wrap-up Code Summary

Overall Wrap-up Code Summary by Queue

Overall Wrap-up Code Summary by Queue - Excel sample

Wrap-up Code Report

Wrap-Up Code Report - Excel sample

Wrap-up Codes by Queue

Wrap-up Codes by Queue - Excel sample