Report Heading |
Definition |
Start Time |
Time the Call started |
Message Box |
Message Box activated |
Key Pressed |
Keypad number/symbol input by caller |
Action Taken |
Action taken after user input |
Action Value |
ID assigned to the action type |
Count |
Number of occurrences for all Calls |
Duration Minimum |
Shortest Call length |
Duration Average |
Average Call length |
Duration Maximum |
Longest Call length |
Duration Total |
Total Call duration |
About the Message Box Summary
This report gives a detailed breakdown of Message Box activity. It provides a summary of customers' selections from Auto Attendants\Message Boxes. The data provided on these selections can be a valuable tool to reveal customers' needs and preferences, and how best to route calls within the company.
This report can be grouped in any of the available groupings.
To create the Message Box Summary report:
- Select Message Box > Message Box Summary:
- Enter the following report criteria as required:
Period
The span of days covered by the report (Today, Last Week etc.)
Alternatively, specify the exact date range using the Date criterion.
Dates
The date range you wish to cover in the report.
Times
Select hours of the day that you wish to cover in the report.
Group By
Causes the report to display information grouped accorded to the selected criteria (for example by Date, by Extension, by Queue etc.) Each specific base report has a particular set of groupings available.
Message Box Number
Narrow the scope of the report to include only information about a specific Message Box (Audio Text). Enter the number of the Message Box.
Format Time
Changes the way that time is displayed in the report:
Yes - Displays time in hh:mm:ss format.
No - Displays time in seconds.
Ignore - (Has the same effect as selecting Yes)