Location by Extension Summary

Location by Extension Summary

In this report the agents/users time spent in each location is shown over a period of time that you specify.

Your agents might be required to be logged in to a Queue 30 hours a week. Run this over the last week and you can confirm that this is the way their time is being used.

Report Criteria

Calculations

Report Heading	Definition
Presence	Presence state examined
Duration	Start Time minus End Date/Time
Extension Total - Duration	Sum of Duration for the Extension

See Also Extensions Daily Location by Extension Report Daily Presence by Extension Report - Excel sample Location by Extension Report Presence by Extension Report - Excel sample Presence by Extension Summary - Excel sample Location Summary Presence Summary - Excel sample Queue by Extension Report Queue by Extension Report - Excel sample