Location by Extension Summary
In this report the agents/users time spent in each location is shown over a period of time that you specify.
Your agents might be required to be logged in to a Queue 30 hours a week. Run this over the last week and you can confirm that this is the way their time is being used.
Report Criteria
Calculations
Report Heading |
Definition |
Presence |
Presence state examined |
Duration |
Start Time minus End Date/Time |
Extension Total - Duration |
Sum of Duration for the Extension |