Queue Summary By Day

IPFX Reports

Queue Summary By Day

This gives a graph of the total amount of calls answered by day for all the Queues you choose to report on. It also gives an hourly break down for each day that the report covers.

Provides a good summary on a Queue if you are expecting calls to increase, for example due to advertising a Product or a freephone number that is answered by a Queue.

Report Criteria

Calculations

Report Heading

Definition

Time Period

Period set in Report Criteria (null periods may be unselected)

Queue Number

Number of the Queue

Media Type

Call, Email, Fax, TextChat or Callback

Total Calls

Total Calls delivered to the Queue

Total Ans. Calls

Sum of Answered Calls

Total Abn. Calls

Sum of Abandoned Calls

Maximum Calls Queued

Highest number of Calls queued

Maximum Time In Queue

Longest period spent by a Call in a queue

Average Agents Logged In

Mean number of Agents logged in over the period

See Also

Queues

Extension By Queue Report

Extension By Queue Report - Excel sample

Overall Queue Summary

Overall Queue Summary - Excel sample

Queue Summary

Queue Summary - Excel sample

Queue Summary - 15 Minute Intervals

Queue Summary - 15 Minute Intervals - Excel sample

Queue Summary - 20 Second Intervals

Queue Summary - 20 Second Intervals - Excel sample

Queue Summary - 30 Minute Intervals

Queue Summary - 30 Minute Intervals - Excel sample

Queue Summary By Day - Excel sample

Queue Summary by Hour

Queue Summary by Hour - Excel sample