Queue Summary By Day
This gives a graph of the total amount of calls answered by day for all the Queues you choose to report on. It also gives an hourly break down for each day that the report covers.
Provides a good summary on a Queue if you are expecting calls to increase, for example due to advertising a Product or a freephone number that is answered by a Queue.
Report Criteria
Calculations
Report Heading |
Definition |
Time Period |
Period set in Report Criteria (null periods may be unselected) |
Queue Number |
Number of the Queue |
Media Type |
Call, Email, Fax, TextChat or Callback |
Total Calls |
Total Calls delivered to the Queue |
Total Ans. Calls |
Sum of Answered Calls |
Total Abn. Calls |
Sum of Abandoned Calls |
Maximum Calls Queued |
Highest number of Calls queued |
Maximum Time In Queue |
Longest period spent by a Call in a queue |
Average Agents Logged In |
Mean number of Agents logged in over the period |